System Manager overview

Last Updated : Nov 03, 2023 |

System Manager is a central management system that delivers a set of shared management services and provides a common console for the Avaya Aura® applications and systems.

System Manager includes the following shared management services:

Service

Description

Solution Deployment Manager

To:

  • Deploy Avaya Aura® applications.

  • Upgrade and migrate Avaya Aura® applications.

    Note:

    When an application is configured with Out of Band Management, Solution Deployment Manager does not support upgrade for that application.

    For information about upgrading the application, see the application-specific upgrade document on the Avaya Support website.

  • Download Avaya Aura® applications.

  • Install service packs, feature packs, and software patches for the following Avaya Aura® applications:

    • Communication Manager and associated devices, such as gateways, and media modules

    • Session Manager

    • Branch Session Manager

    • AE Services

With the Solution Deployment Manager client, you can:

  • Deploy Avaya Aura® applications

  • Upgrade System Manager

  • Install software patches for System Manager

Users

Provides features to administer users, shared address, public contact list, and information of system presence access control list.

You can:

  • Associate the user profiles with groups, roles, and communication profiles

  • Create a contact list

  • Add an address and private contacts for the user

User Provisioning Rules

To create user provisioning rules. When the administrator creates the user with the user provisioning rule, the system populates the user attributes from the rule. The administrator requires to provide minimal information.

Bulk import and export

To provide bulk import and export of user profiles and global settings.

Directory synchronization

To provide bidirectional synchronization of user attributes from System Manager to the LDAP directory server.

Elements

To provide features of individual components of System Manager. Some links provide access to generic features of System Manager. Most links provide access to features provided by System Manager components.

Events

To administer alarms and logs generated by System Manager and other components of System Manager. Serviceability agent sends alarms and logs to SAL Gateway and System Manager, which in turn forwards the alarms and logs to the Avaya Data Center.

You can view and change the status of alarms. You can view logs and harvest logs for System Manager and the components, and manage loggers and appender.

Geographic Redundancy

To handle scenarios when the primary System Manager server fails or the data network fragments. In such a scenario, the system manages and administers elements such as Avaya Aura® Session Manager and Avaya Aura® Communication Manager across the customer enterprise using the secondary System Manager server.

Groups and Roles

To administer groups and roles. You can create and manage groups, roles, and permissions.

Licenses

To administer licenses for individual components of Avaya Aura® Unified Communication System.

Security

To:

  • Authenticate using certificates

  • Configure the certificate authority

System Manager data

To:

  • Back up and restore System Manager configuration data

  • Monitor and schedule jobs

  • Replicate data from remote nodes

  • Configure data retention settings and profiles for various services that System Manager provides

Tenant Management

To:

  • Create a tenant

  • Edit tenant details

  • Duplicate an existing tenant

  • Delete a tenant