Importing agents

Last Updated : Dec 03, 2018 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Agents.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. Click More Actions > Import Agents.

    The system displays the Import CM Objects page.

  6. In the Select a file field, click Browse to select the required excel file.
  7. In the Select Error Configuration field, select one of the following.

    The default option is Continue processing other records.

    • Abort on first error

    • Continue processing other records

  8. In the If a matching record already exists field, select one of the following:

    The default option is Skip.

    • Skip

    • Merge

    • Delete

  9. In the Schedule Job field, click Run immediately or Schedule later.
  10. Click Import.

    System Manager displays the status of the imported job in the Status column of the Import Jobs List section.