Announcements field descriptions

Last Updated : Aug 22, 2018 |

Name

Description

System

The name of the Communication Manager associated with the announcement.

Name

The filename of the audio file. The filename can be up to 27 characters and must be alphanumeric.

Extension

A valid extension number for the announcement. Extension numbers must not include punctuation.

Source

The field that indicates whether the announcement’s audio file exists on the VAL board.

  • Type the group number in the format gggV9 for media gateway vVAL, where ggg is the gateway number of the media gateway (up to 250).

  • Type the identifier for the Media Server device.

Type

The type of announcement. The options are:

  • Integ-mus. Integrated music type.

  • Integ-rep. Integrated repeating type.

  • Integrated. A special integrated announcement circuit pack stored internally. Use this for general announcements and VDN of Origin Announcements.

Protected

The field to set the protection mode for an integrated announcement. The options are:

y: The recording is protected, and you cannot delete or change it through a telephone session or FTP.

n: You can change or delete the recording if you have the corresponding console permissions.

Rate

The recording rate speed for announcements. If the VAL board is administered on the circuit packs form, then 64 (64Kbps) automatically appears in this field.

Note:

The system disables the Rate field when you select a Media Server as a source.

COR

The Class of Restriction associated with this announcement.

Tenant Number

The tenant partition number of the announcement. Valid entries include 1 to 100.

Queue

The announcement queue or barge-in. The options are:

  • no: Indicates that the announcement is not played if a port is unavailable. This is the default value.

  • yes: Indicates that the request is placed in a queue when all ports on the circuit pack are busy. The announcement is played when a port becomes available. Most call center applications use this setting.

  • bargein: Indicates that you can connect callers to the announcement at any time while the announcement is being played. With n or y, the caller is always connected to the beginning of the announcement.

Live Stream Source

The option to stream music on hold live from an external source.

Live Stream Source is available only when the Type is Integ-mus or Integ-rep.

You can select Live Stream Source only when:

  • Queue is set to bargein.

  • Source is set to Media Server.

If you select Live Stream Source, the system changes the Protected field to Y, which is noneditable.

When you deactivate the Release 10.2.x patch, the system runs on Release 10.2.x system and sets the Live Stream Source feature to n. Therefore, you must install and activate the new Release 10.2.x patch immediately to prevent the system processes from running on the Release 10.2.x system. You must also set the value of the Live Stream Source feature to y.

Note:

After you configure the announcement with Live Stream Source type, play once to ensure that the live streaming feature works correctly.

Size

The size of the audio file in kilobytes.

Timestamp

The date and time the audio file was created or modified. This value changes each time you upload the audio file.

Audio File Information

Name

Description

Use Unused Wave File

To use an audio file that has not been used yet.

Upload Audio File

To upload an audio file by browsing to the file you want to upload.

More Actions

Name

Description

Broadcast

Displays the Broadcast Announcements page.

You can broadcast the announcements from the Announcement list.

After the broadcast operation is completed, files are deleted from the SCP server.

File Transfer Settings

Displays the Audio File Transfer Settings page.

Compact Flash Configuration

Displays the Compact Flash Configuration page.

More Actions in Audio Groups

Name

Description

File Name

Specifies the filename of the audio file. The filename can be up to 27 characters and must be alphanumeric.

File Size

Specifies the size of the audio file in kilobytes.

Backup Announcement Properties

Backs up the announcement property.

Backup Wave Files

Backs up the WAVE files only.

Backup Both (Announcement Properties with associated wave file)

Backs up both the announcement property and the WAVE file for the announcement.

Restore Announcement Properties

Restores only your announcement properties.

Restore Wave Files

Restores only the wave files present for the announcement.

Restore Both (Announcement Properties with associated wave file)

Restores both the announcement property and the wave file for the announcement.

Source

This field indicates the source location from where the announcement plays back.

  • The the location of the TN2501 board in the format of cabinet(1-64), carrier(A-E) and slot(1-20). For Example, 03A10

  • The location of the Media Gateway vVAL in the format of gggV9, where ggg is the gateway number of the media gateway (up to 250).

  • The Group number (G1-G50) or the Media Server number (M1-M250)

Type

The whether the Announcement is a VAL Announcement or a Media Gateway (MG) Announcement.

Transfer Mode

Type of transfer used to backup or restore or upload audio files. Possible values are FTP, SFTP, and, SCP.

Note:

SCP file transfer on gateways, works only with SNMPv3 – MD5 and DES combination.

Local SCP Server

System Manager acts as a SCP server.

SCP Server IP Address

When you select Local SCP Server, the system auto populates the SCP Server IP Address field with IP Address of System Manager.

SCP User Name

The SCP server user name.

If you use Local SCP Server, type the System Manager CLI user name.

SCP Password

The SCP server password.

If you use Local SCP Server, type the System Manager CLI password.

Confirm SCP Password

Confirm the SCP server password.

If you use Local SCP Server, re-type the System Manager CLI password.

Used By

The object in which the extension is used. For example Endpoint, Announcement etc.

Object info

The details of the object.

Used as

The manner in which the extension is used in the object.

Button

Description

Commit

Completes the action you initiate.

Schedule

Performs the action at the chosen time.

Reset

Clears the action and resets the field.

Clear

Clears all the entries.

Edit

Edits the fields in the page.

Done

Completes your current action and takes you to the subsequent page.

Cancel

Cancels your current action and takes you to the previous page.

Download

Downloads the audio files or announcement files.

Now

Performs the action you initiate in real time.

Restore

Restores your announcements on the voice system you select.