Manage users

By using User Management, you can create telephony user and System Manager administrative users.

• Administrative usersUser who can log in to System Manager, these users must have a role assigned other than the end user role. Based on the role, you can perform the operations on System Manager.

• Telephony usersA telephony user in System Manager is defined as a user that has a subscription to one or more Avaya telephony subsystems. A subscription of a user to a Avaya subsystem is represented using Communication Profile of the user.

  A communication profile is used to represent a users subscription to a product specific communication subsystem and contains its specific configuration needs for the user. A communication subsystem is a service or infrastructure that manages the establishment, control, or routing of communication interactions. These can be provided by Avaya products, such as Session Manager and Communication Manager.

User Management provides administrators with mechanisms to:

• Administer all user attributes, contact information, group membership, user provisioning rule assignment, organization hierarchy assignment, and role assignment.

• For each product, extend the underlying user model for product-specific properties, attributes, and any relationship between the attributes.

• Manage specific aspects of user data such as changing a user name or address.

Using User Management, you can:

• Add user profiles.

• View, change, and delete existing user profiles.

• Assign or remove permissions, roles, groups, addresses, and contacts for users.

• Assign user provisioning rule and organization hierarchy.

• Add and change the communication profile of users.

• Change the identity and communication profile data of users in bulk.

• Bulk import users and their attributes, public contact, and shared addresses from an XML file.

  Bulk import users and their attributes from an Excel file.

• Bulk export users and their attributes to an XML and Excel file from the System Manager web console and command line interface.

• Search users.

User Management uses data synchronization to achieve a single-point user administration. User Management synchronizes the user data event that the system generates at the application level with the central user space and other connected applications. If an enterprise directory is connected, then User Management maintains synchronization at the enterprise level. User Management directly adjusts to the changes that occur in the enterprise directory, specifically additions, deletions, and modifications. For more information, see the Directory synchronization overview section.

Roles based access control (RBAC) applies to User Management so that the user role determines the access to user level tasks and access to administrative tasks. Users with login privileges must have permissions to add, change, and delete user accounts on the management console.

To perform the user provisioning by using User Management, map the user to the role with the following permissions:

To perform the user provisioning by using the user provisioning rule, map the user to the role with the following permissions:

Manage public contacts

As an administrator, you can define public contacts of users in System Manager for an enterprise. You can share public contacts by all users in System Manager.

Manage shared address

All users in the enterprise can share the common addresses called shared address. As an administrator, you can create, change, and delete a shared address of users in the enterprise.