If the upgrade from Utility Services to AVP Utilities fails, use this procedure to retry the upgrade of Utility Services to AVP Utilities.
Before you begin
Add a location.
Select Location and add a host.
Download a copy of the hostUSUpgradeInfo.xlsx spreadsheet from AvayaPLDS website at https://plds.avaya.com/or from Avaya Support website at https://support.avaya.com. Fill the required system details in the spreadsheet.
Note:
If you provide the incorrect data in the spreadsheet, the upgrade might fail.
Procedure
On the System Manager web console, click Services > Solution Deployment Manager > Application Management.
In Application Management Tree, select a location.
On the Applications tab, in the Applications for Selected Location<location name> section, select the Utility Services application, and click More Actions > Rollback/Retry.
If the Current Action Status column displays the VM Upgrade Failed message, the system enables More Actions > Rollback/Retry after selecting the Utility Services application.
On the Import Configuration Excel File dialog box, do the following:
Click Browse and select the file from the local computer.
To upload the spreadsheet, click Open.
The system displays the file size and percentage complete for the uploaded file. When the file upload is in-progress, do not navigate away from the page.
Click Submit File.
Once the file is successfully uploaded, the system enables the Retry button.
Click Retry.
The system starts the upgrade of Utility Services to AVP Utilities.
