Adding an endpoint

Last Updated : Feb 07, 2023 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Endpoints > Manage Endpoints.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. Click New.
  6. From Template, select the template based on the set type you want to add.

    The system auto populates the Port and Set Type fields.

  7. In Extensions, perform one of the following:
    • Type the extension number.

    • Click the Display Extension Ranges link to select the extension number from the available extension ranges.

  8. To add the endpoint, complete the New Endpoint page, and click Commit.

    Before adding an endpoint, complete the mandatory fields that are marked with a red asterisk (*). in the General options, Feature Options, Site Data, Data Module/Analog Adjunct, Abbreviated Call Dialing, Enhanced Call Fwd, Button Assignment, Profile Settings, and Group Membership sections.

    Note:

    To add an endpoint with a non-supported set type, use Element Cut Through. For alias endpoints, choose the corresponding Alias set type from the Template field. System Manager automatically creates a template for the Alias set types based on the aliased-to set type. Alias endpoint templates have names beginning with Alias. Before the system displays the Alias endpoint type template in the drop-down menu, you must create an alias set type on the managed Communication Manager. You can then use the template to add an endpoint.

    Note:

    If you need to delete and add the same endpoint within seconds, for example, when running an automation script, ensure to leave a minimum of 10 second gap between deleting and adding an endpoint.

    If the endpoint is deleted and added immediately without any delay, the Notify Sync feature might cause the endpoint to not display in System Manager.