Serviceability Agents

Last Updated : Feb 10, 2025 |

The Serviceability Agent is an enhanced version of the SAL agent for forwarding logs, harvesting logs, and for alarming. The Serviceability Agent sends SNMPv2 and SNMPv3 traps and notifies the configured NMS destinations where System Manager and the SAL gateway are the two mandatory destinations.

With the Serviceability Agent user interface you can:

  • Manage and configure SNMPv3 users remotely

  • Manage and configure SNMP trap destinations remotely

  • Create, edit, view, and delete user and target profiles. You can also attach these profiles to agents or detach these profiles from agents.

With the Serviceability Agent user interface, System Manager supports Command Line Interface (CLI) scripts for each serviceability task. Avaya offers this CLI support as an alternative to the Serviceability Agent user interface.

For more information, see Command line interface alternative to Serviceability Agents.

For more information on fault management using SNMP, see Avaya Aura® System Manager SNMP Whitepaper.