To provide remote and online support, Avaya services personnel can remotely access the System Manager application by using Enhanced Access Security Gateway (EASG)

EASG provides a secure method for Avaya services personnel to access the Avaya Aura® application remotely and onsite. Access is under the control of the customer and can be enabled or disabled at any time. EASG must be enabled for Avaya Services to perform tasks necessary for the ongoing support, management and optimization of the solution. EASG is also required to enable remote proactive support tools such as Avaya Expert Systems® and Avaya Healthcheck.

The product must be registered using the Avaya Global Registration Tool for enabling the system for Avaya Remote Connectivity.

You can also enable EASG after deploying or upgrading the application using the command: EASGManage --enableEASG.

For more information about EASG, see Deploying Avaya Aura® System Manager in Virtualized Environment.