Establishing PLDS connection to Avaya

Last Updated : Nov 18, 2021 |

About this task

Use the procedure to configure the location from where System Manager displays information about the latest software and firmware releases during Analyze operation. The entitlements depend on the credentials that you provide on the User Settings page.

Before you begin

  • Obtain a company ID to configure PLDS.

  • Add the required ports and websites to a firewall of customer.

Procedure

  1. On the System Manager web console, click Services > Solution Deployment Manager > User Settings.
  2. On the User Settings page, click Edit.
  3. Select the Use Avaya Support Site check box, and provide the SSO username and SSO password for PLDS, and the company ID.
  4. Configure the PLDS settings and proxy settings for the software download.
  5. If your network configuration requires a proxy, select the Use Proxy check box, and provide the details.
    Note:

    If you are using a proxy server that uses certificates, add the full CA certificate chain of the identity certificate that is used to secure the proxy server into the System Manager trust store. Failure to do so will result in errors when System Manager tries to connect to the proxy server to reach out to Avaya PLDS.

    For more information about how to add a CA certificate to the System Manager trust store, see Adding trusted certificates.

  6. Click Commit.