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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Filter
No results found
Search suggestions:
Use fewer tags and filters.
Use different search terms.
Filters
Reset
Apply filter
Library
Avaya Links
Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Română
Русский
עברית
العربية
中文（简体）
中文（繁體）
日本語
한국어
Avaya Aura Communication Manager Feature Description and Implementation
Table of Contents
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Legal
Introduction
Purpose
Changes to platform support
Discontinued support for IP Server Interface (TN2312, commonly known as IPSI)
Organization
Communication Manager overview
Communication Manager management
Solution Deployment Manager overview
Communication Manager license
Communication Manager license utilization
Viewing the license capacity and utilization of the product features
View License Capacity field descriptions
Viewing peak usage for a licensed product
View Peak Usage field descriptions
Centralized licensed products installed license files field descriptions
PLDS
Service Pack and Dot Release Guardian overview
Communication Manager license features
Viewing Support End Date
Viewing software Publication Date
Guardian Enforcement for Service Packs and Dot Releases
Guardian enforcement for Service Packs
Guardian enforcement for Dot Releases
License Expiration Alarming (90 days or 60 days) for main Communication Manager
License error mode
ESS License Error Mode
Communication Manager license features
Type 3 License Allocation Algorithm
Call Center license features
Feature server
Half-call model
ASAI support for feature server
Support for Channel Type identification over ASAI to CTI application
Evolution server
Full-call model
Support to tandem MIME for PIDF-LO
Special application activation process
AAA Services
Detailed description of AAA Services
Supported security configurations
External AAA servers configuration
User authentication with AAA Services
User profiles with AAA Services
User profiles for SAT form access with AAA Services
AAA Services SAT profiles
AAA Services extended profiles
User profiles for Communication Manager server Web page access
AAA Services Profile access to restricted objects
AAA Services user accounts
AAA Services external accounts
AAA Services local host accounts
Administrative logins with AAA Services
Avaya services logins with AAA Services
CDR logins with AAA Services
BusinessPartner login: dadmin with AAA Services
Remote logins: remote with AAA Services
Linux groups with AAA Services
Upgrades from a release that does not support profiles
Upgrades from a release that supports profiles
Backup and restore with AAA Services
Backup and file sync for web access profiles
AAA Services administration
Screens for administering AAA Services
Account management using Communication Manager Web pages
Adding an administrator account
Changing an administrator account
Removing an administrator account
Viewing local host logins
Locking a login
Adding a login group
Removing a login group
Modifying the maximum number of simultaneous logins for a user
Profile management using the Communication Manager SAT
Adding a user profile for using SAT
Enabling a second craft login at SAT
Communication Manager web access profiles administration
Adding Web access profiles
Recommended procedure for adding Web profiles
Changing Web profiles
Duplicating Web profiles
Deleting Web profiles
Changing the profile base through the Web
Displaying the profile base on Server Administration Interface
User profiles for Communication Manager SAT access administration
Adding SAT profiles
Adding extended profiles
Duplicating SAT profiles
Deleting SAT user profiles
Deleting extended profile
Displaying the profile base at SAT
Exporting SAT profiles
Importing SAT profiles
Abbreviated Dialing
Abbreviated Dialing labeling
Abbreviated Dialing on-hook programming
Detailed description of Abbreviated Dialing
Abbreviated Dialing administration
Preparing to administer Abbreviated Dialing
Screens for administering Abbreviated Dialing
Adding Abbreviated Dialing lists
Assigning telephones for group lists
End-user procedures for Abbreviated Dialing
Programming the Abbreviated Dialing feature
Considerations for Abbreviated Dialing
Interactions for Abbreviated Dialing
Troubleshooting abbreviated dialing lists
Dial list connects to wrong number
Cannot access dial list
Abbreviated Dialing Lists-Limitations
Edit Dialing
Feature interactions
Administer location per station
Detailed description of Administer location per station
Administer location per station supported features and screens
Station screen behavior after an upgrade
Location number on Station screen administration
Screens for administering location number on Station screen
Interactions for Administer location per station
Administered Connections
Detailed description of Administered Connections
Access endpoints used for Administered Connections
Typical applications for Administered Connections
Conditions for establishing Administered Connections
Conditions for dropping Administered Connections
Autorestoration and fast retry
Administered Connections administration
Screens for administering Administered Connections
Setting up Administered Connections
Interactions for Administered Connections
Administrable Alternate Gatekeeper List for IP telephones
Load balancing of IP telephones during registration
How Alternate Gatekeeper List is built
AGL high-level capacities
Considerations
Interactions
Administrable Language Displays
Detailed description of Administrable Language Displays
Unicode display administration
Obtaining and Installing Phone Message Files
Checking the Status of Phone Message File Loads
Unicode Native Name support
Administrable Language Displays administration
Preparing to administer Administrable Language Displays
Screens for administering Administrable Language Displays
Setting the display language
Entering translations for a user-defined language
Considerations for Administrable Language Displays
Administrable Language Displays troubleshooting
Administration Change Notification
Detailed description of Administration Change Notification
Administration Change Notification administration
Screens for administering Administration Change Notification
Initiating Administration Change Notification
Administration Without Hardware
Detailed description of Administration Without Hardware
Physical characteristics of an AWOH telephone
User-activated features with AWOH
Association and disassociation with AWOH
Phantom extensions
Administering Administration Without Hardware
Screens for administering Administration Without Hardware
Assigning AWOH for a hunt group queue
Assigning AWOH to a telephone
Assigning AWOH to an attendant console
Assigning AWOH to a data module
Interactions for Administration Without Hardware
Avaya Aura® Media Server
Detailed description of Avaya Aura® Media Server (MS)
Administering Avaya Aura® Media Server signaling group on Communication Manager
Changing Avaya Aura® Media Server signaling group on Communication Manager
Adding a media-server
Verifying that the media-server is in-service
Removing a media server
Alerting Tone for Outgoing Trunk Calls
Detailed description of Alerting Tone for Outgoing Trunk Calls
Alerting Tone for Outgoing Trunk Calls administration
Screens for administering Alerting Tone for Outgoing Trunk Calls
Interactions for Alerting Tone for Outgoing Trunk Calls
Alerting Tone for Internal Users Only
Detailed description of Alerting Tone for Outgoing and Incoming Trunk Calls
Alerting Tone administration for Internal Users Only
Screens for administering Alerting Tone for Internal Users Only
Interactions for Alerting Tone for Internal Users Only
Allow direct input of Route Pattern for SIP station routing
Detailed description of Allow direct input of Route Pattern for SIP station routing
Screens for administering Route Pattern enhancement for SIP station routing
Enabling Allow direct input of Route Pattern for SIP station routing
Alphanumeric Dialing
Detailed description of Alphanumeric Dialing
Alphanumeric Dialing administration
Screens for administering Alphanumeric Dialing
Considerations for Alphanumeric Dialing
Alphanumeric URI dialing
Limitations of alphanumeric URI dialing
Announcements
Detailed description of Announcements
Voice Announcements over LAN
VAL Manager
Local announcements on gateways
Announcement devices and types
Analog line announcement types
DS1 announcement types
Auxiliary trunk announcement types
Integrated announcement types
Barge-in announcements
Barge-in operation
Non-barge-in operation
Announcement sources in the branch gateways
Announcement sessions
Announcement recordings
Announcement session process
Locally sourced announcements and music overview
Announcements administration
Screens for administering Announcements
Adding/changing/displaying or removing announcement extensions
Setting up a gateway for announcements
Enabling the vVAL source announcement
Recording and changing announcements
Prerequisites
Recording or changing an announcement
Deleting and erasing announcements
Deleting an announcement extension
Erasing an announcement source
Setting up continuous-play announcements
VAL announcements recording
Preparing to record VAL announcements
Announcement file format requirements
Recording a VAL announcement at a computer
Converting announcement files to VAL format
Converting announcements for Interactive Voice Response
VAL announcement deletions
Preparing to delete VAL announcements
Using the SAT to delete individual VAL announcement files
Using the SAT to delete all VAL announcements on a circuit pack
Setting up v VAL
TTY announcement recording
Reports for Announcements
Viewing the Event Report for announcement events
Viewing Voice Announcement Measures
Interactions for Announcements
Announcements troubleshooting
Announcement capacities and load balancing
Attendant Auto Start and Don’t Split
Detailed description of Attendant Auto Start and Don’t Split
Auto Start
Don’t Split
Attendant Auto Start and Don't Split administration
Preparing to administer Attendant Auto Start and Don't Split
Screens for administering Attendant Auto Start and Don’t Split
Assigning a Don’t Split button
Considerations for Attendant Auto Start and Don’t Split
Interactions for Attendant Auto Start and Don’t Split
Attendant Auto-Manual Splitting
Detailed description of Attendant Auto-Manual Splitting
Attendant Auto-Manual Splitting administration
Screens for administering Attendant Auto-Manual Splitting
Attendant Backup
Detailed description of Attendant Backup
Attendant Backup Alerting
Attendant Backup administration
Preparing to administer Attendant Backup
Screens for administering Attendant Backup
Setting up Attendant Backup telephones
Configuring your system for Attendant Backup
Defining Class of Service console permissions
Assigning console permissions to backup telephones
Attendant Backup user training
End-user procedures for Attendant Backup
Answering Attendant Backup calls
Considerations for Attendant Backup
Interactions for Attendant Backup
Attendant Call Waiting
Detailed description of Attendant Call Waiting
Attendant Call Waiting administration
Screens for administering Attendant Call Waiting
Setting up single-line telephones for Attendant Call Waiting
Changing the call-waiting signal
Modifying timed intervals for Attendant Call Waiting
Considerations for Attendant Call Waiting
Interactions for Attendant Call Waiting
Attendant Calling of Inward Restricted Stations
Detailed description of Attendant Calling of Inward Restricted Stations
Attendant Calling of Inward Restricted Stations administration
Preparing to administer Attendant Calling of Inward Restricted Stations
Screens for administering Attendant Calling of Inward Restricted Stations
Setting up Class of Restriction override for the attendant
Attendant Conference
Detailed description of Attendant Conference
Administering Attendant Conference
Screens for administering Attendant Conference
Setting up Attendant Conference
Considerations for Attendant Conference
Interactions for Attendant Conference
Attendant Control of Trunk Group Access
Detailed description of Attendant Control of Trunk Group Access
Attendant Control of Trunk Group Access administration
Preparing to administer Attendant Control of Trunk Group Access
Screens for administering Attendant Control of Trunk Group Access
Setting the trunk group busy threshold
Assigning Attendant Control of Trunk Group Access buttons
Interactions for Attendant Control of Trunk Group Access
Attendant Direct Extension Selection
Detailed description of Attendant Direct Extension Selection
Standard DXS Tracking
Enhanced DXS Tracking
Group Display button for DXS tracking
Attendant Direct Extension Selection administration
Preparing to administer Attendant Direct Extension Selection
Screens for administering Attendant Direct Extension Selection
Considerations for Attendant Direct Extension Selection
Interactions for Attendant Direct Extension Selection
Attendant Direct Trunk Group Selection
Detailed description of Attendant Direct Trunk Group Selection
Attendant Direct Trunk Group Selection administration
Preparing to administer Attendant Direct Trunk Group Selection
Screens for administering Attendant Direct Trunk Group Selection
Considerations for Attendant Direct Trunk Group Selection
Interactions for Attendant Direct Trunk Group Selection
Attendant Intrusion
Detailed description of Attendant Intrusion
Attendant Intrusion administration
Preparing to administer Attendant Intrusion
Screens for administering Attendant Intrusion
Assigning an intrusion button
Interactions for Attendant Intrusion
Attendant Lockout - Privacy
Detailed description of Attendant Lockout - Privacy
Attendant Lockout - Privacy administration
Preparing to administer Attendant Lockout - Privacy
Screens for administering Attendant Lockout - Privacy
Activating or deactivating the Attendant Lockout - Privacy feature
Interactions for Attendant Lockout - Privacy
Attendant Override of Diversion Features
Attendant Override of Diversion Features administration
Preparing to administer Attendant Override of Diversion Features
Screens for administering Attendant Override of Diversion Features
Attendant Priority Queue
Detailed description of Attendant Priority Queue
Attendant queue priority by call category
Attendant queue priority by call type
Attendant Priority Queue administration
Preparing to administer Attendant Priority Queue
Screens for administering Attendant Priority Queue
Setting attendant queue category priorities
Setting the number of calls in the attendant queue
Call type button assignment
Translating the Call Type button into a user-defined language
Considerations for Attendant Priority Queue
Interactions for Attendant Priority Queue
Attendant Recall
Detailed description of Attendant Recall
Attendant Recall administration
Screens for administering Attendant Recall
End-user procedures for Attendant Recall
Interactions for Attendant Recall
Attendant Room Status
Attendant Serial Calling
Detailed description of Attendant Serial Calling
Attendant Serial Calling administration
Preparing to administer Attendant Serial Calling
Screens for administering Attendant Serial Calling
Attendant Split Swap
Detailed description of Attendant Split Swap
Attendant Split Swap administration
Preparing to administer Attendant Split Swap
Screens for administering Attendant Split Swap
Assigning a split-swap button
Attendant Timers
Detailed description of Attendant Timers
Attendant Timers administration
Preparing to administer Attendant Timers
Screens for administering Attendant Timers
Setting up Attendant Timers
Interactions for Attendant Timers
Return Call to (same) Attendant
Attendant Overflow Timer
Attendant Trunk Identification
Detailed description of Attendant Trunk Identification
Attendant Trunk Identification administration
Preparing to administer Attendant Trunk Identification
Screens for administering Attendant Trunk Identification
Attendant Vectoring
Detailed description of Attendant Vectoring
Attendant Vectoring administration
Preparing to administer Attendant Vectoring
Screens for administering Attendant Vectoring
Creating a VDN extension for Attendant Vectoring
Assigning the VDN extension for Attendant Vectoring to a console
Assigning the VDN extension for Attendant Vectoring to a tenant
Considerations for Attendant Vectoring
Interactions for Attendant Vectoring
Audible Message Waiting
Detailed description of Audible Message Waiting
Audible Message Waiting administration
Preparing to administer Audible Message Waiting
Screens for administering Audible Message Waiting
Administering Audible Message Waiting for a user
Considerations for Audible Message Waiting
Interactions for Audible Message Waiting
AUDIX One-Step Recording
Detailed description of AUDIX One-Step Recording
AUDIX One-Step Recording feature button
AUDIX One-Step Recording language options
AUDIX One-Step Recording periodic alerting tone
AUDIX One-Step Recording ready indication tone
AUDIX One-Step Recording delay timer
AUDIX One-Step Recording zip tone_release #_
AUDIX One-Step Recording administration
Preparing to administer AUDIX One-Step Recording
Screens for administering AUDIX One-Step Recording
Assigning AUDIX One-Step Recording Parameters
Translating AUDIX One-Step Recording telephone feature buttons and labels
Translating the AUDIX One-Step Recording text that appears on a telephone display to a user-defined language
Translating the AUDIX One-Step Recording button label to a user-defined language
Assigning the AUDIX One-Step Recording feature button
Change the zip tone for AUDIX One-Step recording
Changing the zip tone for AUDIX One-Step recording for release 1.3 (V11) or earlier
Changing the zip tone for AUDIX One-Step Recording for release 2.0 (V12) or later
End-user procedures for AUDIX One-Step Recording
Recording a conversation with AUDIX One-Step Recording
Considerations for AUDIX One-Step Recording
Interactions for AUDIX One-Step Recording
AUDIX One-Step Recording troubleshooting
Authorization Codes
Detailed description of Authorization Codes
Length of authorization codes
Using authorization codes
Authorization codes with AAR and ARS calls
Authorization codes with UDP calls
Authorization Codes administration
Preparing to administer Authorization Codes
Screens for administering Authorization Codes
Setting up Authorization Codes
Creating Authorization Codes with a specific Class of Restriction
Considerations for Authorization Codes
Interactions for Authorization Codes
Automated Attendant
Detailed description of Automated Attendant
Automated Attendant administration
Preparing to administer Automated Attendant
Screens for administering Automated Attendant
Setting the prompting timeout for Automated Attendant
VDN administration for Automated Attendant
Announcement administration for Automated Attendant
Controlling hunt groups by vector for Automated Attendant
Assigning a caller information button on a multiappearance telephone
Assigning a caller information button on an attendant console
Considerations for Automated Attendant
Interactions for Automated Attendant
Automatic Callback
Detailed description of Automatic Callback
Ringback Queuing
Called Party Queuing
Analog Busy Automatic Callback Without Flash
QSIG Call Completion - Administrable TSC Signaling Connection
ISDN CCBS Supplementary Service on Busy
CCBS for Incoming Calls
CCBS Call Flow Scenarios
CCBS Routing issue
Automatic Callback administration
Screens for administering Automatic Callback
Assigning a FAC for Automatic Callback
Enabling Automatic Callback with Called Party Queuing
Setting the no-answer timeout interval for Automatic Callback
Assigning a feature button for Automatic Callback
Setting the queue length for Ringback Queuing
Enabling CCBS
Considerations for Automatic Callback
Interactions for Automatic Callback
Limitations of Automatic Callback
Automatic Circuit Assurance
Detailed description of Automatic Circuit Assurance
The ACA referral call
The ACA audit trail
Automatic Circuit Assurance administration
Screens for administering Automatic Circuit Assurance
Reports for Automatic Circuit Assurance
Interactions for Automatic Circuit Assurance
Automatic Number Identification
Detailed description of Automatic Number Identification
Incoming Automatic Number Identification
Outgoing Automatic Number Identification
Automatic Number Identification administration
Screens for administering Automatic Number Identification
Setting up ANI on a multifrequency trunk
Displaying incoming ANI calling party information
Outgoing ANI setup
Preparing to set up outgoing ANI
Setting up outgoing ANI for AAR
Setting up outgoing ANI for ARS
Setting up an ANI request button
Interactions for Automatic Number Identification
Automatic Wakeup
Detailed description of Automatic Wakeup
Considerations for Automatic Wakeup
Interactions for Automatic Wakeup
Avaya Video Conferencing Solution
Video SRTP and TLS support with Scopia 8.3
Bridged Call Appearance
Detailed description of Bridged Call Appearance
When to use Bridged Call Appearances
Administrable buttons and lamps for multiappearance telephones
Bridged Call Appearance administration
Preparing to administer Bridged Call Appearance
Screens for administering Bridged Call Appearance
Creating a bridged call appearance on a single-line telephone
Creating a bridged call appearance on a multiappearance telephone
Considerations for Bridged Call Appearance
Interactions for Bridged Call Appearance
Bulletin Board
Detailed description of Bulletin Board
Bulletin Board administration
Screens for administering Bulletin Board
Setting user permissions
Changing bulletin board information
Bulletin Board valid entries
Considerations for Bulletin Board
Busy Indicator
Detailed description of Busy Indicator
Busy Tone Disconnect
Interactions for Busy Indicator
Busy Verification
Detailed description of Busy Verification
Call log support for busy 94xx deskphones
Busy Verification administration
Preparing to administer Busy Verification
Screens for administering Busy Verification
Assigning a Busy Verification feature button
Activating the Busy Verify button
Considerations for Busy Verification
Interactions for Busy Verification
Call Charge Information
Detailed description of Call Charge Information
Advice of Charge
Periodic Pulse Metering
Charge Display
Charge Display at a user telephone
Charge Display on a CDR report
Call Charge Information administration
Preparing to administer Call Charge Information
Defining CDR to support Call Charge Information
Specifying the frequency of the call charge displays
Translating the text Call Charge
Assigning a COR for charge displays
Screens for administering Call Charge Information
Administering the charge display
Administering a trunk group for call charge displays
Assigning a call charge display button for a user
Assigning a call charge display feature button for an attendant
Administering AOC for ISDN trunks
Administering PPM for non-ISDN trunks
Administering PPM for DS1 media module
Country protocol codes for incoming digital PPM signaling
End-user procedures for Call Charge Information
Displaying call charge information
Considerations for Call Charge Information
Interactions for Call Charge Information
CAC sharing between Communication Manager and Session Manager
Enabling CAC sharing between Communication Manager and Session Manager
Administering a network region group
Assigning a network region group to an IP network region
Interactions for locations and network regions
Call Coverage
Detailed description of Call Coverage
What is a Call Coverage path?
Multiple coverage paths
Time-of-Day Coverage
Off-network Call Coverage
Call Coverage changeable coverage paths
Extended User Administration of Redirected Calls capability
Call coverage criteria
Enhanced Redirection Notification
Detailed description of Enhanced Redirection Notification
Limitations of Enhanced Redirection Notification
Enhanced coverage and ringback for logged off IP/PSA/TTI stations
VDN in a call coverage path (VICP)
Coverage answer groups
Announcement in a coverage path
Hunt group in a coverage path
Subsequent redirection interval
Notifying users when the calls are redirected
Caller response interval for call coverage
Consult
Features that override Call Coverage
Conditions that override Call Coverage
Call Coverage administration
Preparing to administer Call Coverage
Screens for administering Call Coverage
Creating a coverage path
Assigning a coverage path to a user
Assigning a Consult button for a user
Defining coverage redirected off-network calls
Preparing to define coverage for calls redirected off-net
Assigning the telephone numbers for the off-network coverage points
Administering the coverage path for redirected off-network calls
Assigning time-of-day coverage
Setting up a time-of day coverage plan
Assigning time-of-day coverage to a user
Creating coverage answer groups
Assigning Internal Alerting
Enabling enhanced Redirection Notification
Reports for Call Coverage
Considerations for Call Coverage
Interactions for Call Coverage
Interaction for Enhanced Redirection Notification
Call Coverage Troubleshooting
Limitations of Call Coverage
Call Detail Recording
Detailed description of Call Detail Recording
Monitoring call detail records
Legacy CDR and Survivable CDR
Survivable CDR detailed description
Files for Survivable CDR
File naming conventions for Survivable CDR
Survivable CDR file removal
Survivable CDR file access
QSIG Supplementary Service - Advice of Charge
Administering Charge Advice for QSIG trunks
Answer Detection for CDR
Call classification for CDR
Network answer supervision for CDR
Answer supervision by timeout for CDR
Account Code Dialing for CDR
Forced Entry of Account Codes for CDR
Call Splitting for CDR
Incoming trunk call splitting for CDR
Examples of incoming trunk call splitting
ITCS and a conference call example
ITCS and a call transfer on the same server example
ITCS and a call transfer to the public network example
Outgoing trunk call splitting for CDR
Examples of outgoing trunk call splitting
OTCS and a conference call on the public network example
OTCS and a call transfer to the public network example
ITCS, OTCS, and attendant call recording for CDR
Examples of ITCS, OTCS, and attendant call recording
ITCS or OTCS and an attendant incoming trunk call transfer example
ITCS or OTCS and an attendant call transfer on a public network trunk example
Intraswitch CDR
CDR Privacy
CDR output port formats
CDR record formats
CDR date record format
Date record format to LSU, LSU-expand, unformatted, and customized
CDR date record format for printer and expanded
CDR date record format for TELESEER 59 character, int-proc, int-direct, and int-ISDN
Customized CDR call record formats
Standard CDR call record formats for Communication Manager 4.0 or later
CDR data format - TELESEER for Communication Manager 4.0 or later
CDR data format - ISDN TELESEER for Communication Manager 4.0 or later
CDR data format - enhanced TELESEER for Communication Manager 4.0 or later
CDR data format - 59 character for Communication Manager 4.0 or later
CDR data format - printer for Communication Manager 4.0 or later
CDR data format - ISDN printer for Communication Manager 4.0 or later
CDR data format - enhanced printer for Communication Manager 4.0 or later
CDR data format - LSU-expand for Communication Manager 4.0 or later
CDR data format - LSU for Communication Manager 4.0 or later
CDR data format - ISDN LSU for Communication Manager 4.0 or later
CDR data format - enhanced LSU for Communication Manager 4.0 or later
CDR data format - expanded for Communication Manager 4.0 or later
CDR data format - enhanced expanded for Communication Manager 4.0 or later
CDR data format - unformatted for Communication Manager 4.0 or later
CDR data format - enhanced unformatted for Communication Manager 4.0 or later
CDR data format - int process for Communication Manager 4.0 or later
CDR data format - int-direct for Communication Manager 4.0 or later
CDR data format - int-ISDN for Communication Manager 4.0 or later
Standard CDR call record formats for legacy CDR
CDR data format - TELESEER for Communication Manager 3.x
CDR data format - ISDN TELESEER for Communication Manager 3.x
CDR data format - enhanced TELESEER for Communication Manager 3.x
CDR data format - 59 character for Communication Manager 3.x
CDR data format - printer for Communication Manager 3.x
CDR data format - ISDN printer for Communication Manager 3.x
CDR data format - enhanced printer for Communication Manager 3.x
CDR data format - LSU-expand for Communication Manager 3.x
CDR data format - LSU for Communication Manager 3.x
CDR data format - ISDN LSU for Communication Manager 3.x
CDR data format - enhanced LSU for Communication Manager 3.x
CDR data format - expanded for Communication Manager 3.x
CDR data format - enhanced expanded for Communication Manager 3.x
CDR data format - unformatted for Communication Manager 3.x
CDR data format - enhanced unformatted for Communication Manager 3.x
CDR data format - int process for Communication Manager 3.x
CDR data format - int-direct for Communication Manager 3.x
CDR data format - int-ISDN for Communication Manager 3.x
Call detail record field descriptions
Call Detail Recording administration
Preparing to administer Call Detail Recording
Assigning Forced Entry of Account Codes for CDR
Assigning FEAC for all calls for CDR
Assigning FEAC to a COR for CDR
Assigning FEAC to a user for CDR
Assigning privacy digits for a user for CDR
Assigning the system-wide privacy digits
Assigning CDR privacy to a user:
Administering the CDR system parameters
Administering CDR for a trunk group
Identifying the Inter Exchange Carrier for CDR records
Administering CDR for the paging ports
Administering the Intra-Switch CDR
Administering Survivable CDR
Creating a new CDR user account
Administering Survivable CDR for the main server
Administering Survivable CDR for a Survivable Remote or Survivable Core Server
End-user procedures for Call Detail Recording
Associating a CDR account code with a call
Considerations for Call Detail Recording
Interactions for Call Detail Recording
Interactions for QSIG Supplementary Service - Advice of Charge
Call Forwarding
Detailed description of Call Forwarding
Call Forwarding All Calls
Call Forwarding All Calls and FAC
Call Forwarding and attendants
Call Forward Busy/Don’t Answer
Call Forwarding Off-Net
Call Forwarding Override
Notifying users when their calls are redirected
Coverage for unanswered forwarded calls
Security for Call Forwarding Off-Net
Call Forwarding administration
Preparing to administer Call Forwarding
Screens for administering Call Forwarding
Enabling call coverage for unanswered forwarded calls
Viewing user extensions that have the Call Forwarding capabilities active
Assigning the Call Forwarding All Calls capability to a user
Removing the Call Forwarding All Calls capability for a user
Assigning the Call Forward Busy/Don’t Answer capability to a user
Assigning the Call Forward Busy/Don’t Answer ring interval for internal extensions
Assigning Call Forward Busy/Don’t Answer to a user
Removing the Call Forward Busy/Don’t Answer capability for a user
Assigning the Call Forwarding Off-Net capability to a user
Enabling Call Forwarding Off-Net
Assigning the Off-Net Call Forward Busy/Don’t Answer ring interval
Assigning Call Forwarding Off Net to a user
Removing the Call Forwarding Off-Net capability for a user
Enabling the Call Forwarding Override capability for your system
Disabling the Call Forwarding Override capability for your system
End-user procedures for Call Forwarding
Changing the Call Forwarding All Calls destination from an internal telephone
Changing the Call Forward Busy/Don’t Answer destination from an internal telephone
Changing the forwarding destination when a user is at an off-network location
Changing the Call Forward Busy/Don’t Answer destination when a user is at an off-network location
Call Log Enhancements
Log Forwarded Calls option
Considerations for Call Forwarding
Interactions for Call Forwarding
Call Park
Detailed description of Call Park
Call Park administration
Preparing to administer Call Park
Screens for administering Call Park
Administering Call Park Feature-Related System Parameters
Defining common shared extensions for Call Park
Assigning a call park button to a multiple-call appearance telephone
Assigning a call unpark button to a SIP telephone
End-user procedures for Call Park
Using Call Park from a single-line telephone
Using Call Park from a multiple-call appearance telephone
Parking a call using the FAC
Parking a call using the call park button
Using Call Park from an attendant console
Parking a call using the trunk access code
Retrieving a parked call
Considerations for Call Park
Interactions for Call Park
Call Pickup
Detailed description of Call Pickup
Call Pickup Alert
Extended Call Pickup
Directed Call Pickup
Enhanced Call Pickup Alerting
Call Pickup administration
Screens for administering Call Pickup
Setting up Call Pickup
Adding pickup groups
Enabling Call Pickup Alerting
Enabling Enhanced Call Pickup Alerting
Assigning a Call Pickup button to a user telephone
Assigning a Call Pickup feature access code
Removing a user from a call pickup group
Deleting pickup groups
Getting a list of extended pickup groups
Deleting pickup groups
Removing a pickup group from an extended pickup group
Removing a Call Pickup button from a user telephone
Setting up simple extended pickup groups
Enabling simple extended pickup groups
Creating simple extended pickup groups
Assigning pickup groups to a simple extended pickup group
Pickup Numbers
Assigning a Call Pickup Extended button to a SIP telephone
Setting up flexible extended pickup groups
Creating flexible extended pickup groups
Associating individual pickup groups with an extended pickup group
Assigning pickup groups to a flexible extended pickup group
Extended pickup group changes
Setting up Directed Call Pickup
Enabling Directed Call Pickup
Creating Classes of Restriction for Directed Call Pickup
Assigning a Class of Restriction to a user
Assigning a Directed Call Pickup button
Assigning a Directed Call Pickup feature access code
Removing Directed Call Pickup from user
End-user procedures for Call Pickup
Using Call Pickup to answer a call
Using Extended Group Pickup to answer a call
Using the Extended Group Pickup FAC
Using the Call Pickup Extended button on a SIP station
Using Directed Call Pickup to answer a call
Considerations for Call Pickup
Interactions for Call Pickup
Call Waiting Termination
Detailed description of Call Waiting Termination
Call Waiting tones
Call Waiting Termination administration
Screens for administering Call Waiting Termination
Administering Call Waiting Termination system parameters
Assigning Call Waiting Termination
Considerations for Call Waiting Termination
Interactions for Call Waiting Termination
Call-by-Call Service Selection
Detailed description of Call-by-Call Service Selection
Call-by-Call Service Selection example
ISDN messages and information elements for usage allocation
Usage Allocation Plans for Call-by-Call Service Selection
Call-by-Call Service Selection incoming call-handling treatment
Call Detail Recording with Call-by-Call Service Selection
Call-by-Call Service Selection administration
Preparing to administer Call-by-Call Service Selection
Screens for administering Call-by-Call Service Selection
Setting up a trunk group for CBC
Administering incoming call handling treatment
Administering route patterns for the CBC trunk group
Administering network facilities
Interactions for Call-by-Call Service Selection
Caller ID
Detailed description of Caller ID
Caller ID on analog trunks
Caller ID on digital trunks
Caller ID administration
Preparing to administer Caller ID
Screens for administering Caller ID
Displaying Caller ID information
Considerations for Caller ID
Interactions for Caller ID
Centralized Attendant Service
Detailed description of Centralized Attendant Service
Branch-generated call identification tones
Centralized Attendant Service administration
Preparing to administer Centralized Attendant Service
Screens for administering Centralized Attendant Service
Considerations for Centralized Attendant Service
Interactions for Centralized Attendant Service
Class of Restriction
Detailed description of Class of Restriction
Mask CLI/Station Name for Internal Calls
Strategy for assigning CORs
Types of restrictions
Calling party restrictions
All-Toll restrictions and TAC-Toll restrictions
Origination restrictions
Outward restrictions
Called party restrictions
Inward restrictions
Manual terminating line restrictions
Public restrictions
Termination restrictions
Fully restricted service
COR-to-COR restrictions
Class of Restriction administration
Screens for administering Class of Restriction
Displaying administered CORs
Setting up a COR
Allowing users to change their own COR
Assigning a FAC for COR change
Assigning a password for COR change
End-user procedures for Class of Restriction
Changing a COR with a FAC
Interactions for Class of Restriction
Class of Service
Detailed description of Class of Service
Class of Service administration
Screens for administering Class of Service
Defining COS for your system
Descriptions of the COS features
Assigning a COS
Considerations for Class of Service
Interactions for Class of Service
Clock Synchronization over IP
Detailed description of Clock Synchronization over IP
Clock Synchronization over IP administration
Screens for administering Clock Synchronization over IP
Interactions for Clock Synchronization over IP
Conference
Detailed description of Conference
Conference and DCP, hybrid, IP, wireless, and ISDN-BRI telephones
Meet-me Conference overview
Conference/Transfer Toggle/Swap
No Dial Tone Conferencing
No Hold Conference
Select Line Appearance Conferencing
Selective Conference Party Display, Drop, and Mute
Click to Conference
Conference administration
Screens for administering Conference
Administering Conference feature parameters
Assigning the togle-swap feature button
Assigning Enhanced Conferencing feature buttons
Assigning the Enhanced Conference COR
Assigning Enhanced Conferencing feature buttons to a user
Assigning Enhanced Conferencing feature buttons to an attendant
Multiple held calls on a bridge conference
End-user procedures for Conference
Displaying the participants on a conference call
Considerations for Conference
Interactions for Conference
Data Call Setup
Detailed description of Data Call Setup
Data Call Setup administration
Screens for administering Data Call Setup
Creating the Data Origination FAC
Defining a data module
Specifying the modem pool port location
Assigning the data extension feature button
End-user procedures for Data Call Setup
Setting up and disconnecting data calls from a DCP data terminal
Setting up data calls from a DCP telephone
Setting up and disconnecting data calls from an ISDN-BRI data terminal
Setting up data calls from an ISDN-BRI telephone
Considerations for Data Call Setup
Interactions for Data Call Setup
Default Dialing
Detailed description of Default Dialing
Default Dialing administration
Screens for administering Default Dialing
Delayed Caller ID Alerting for Name Display Update
Detailed description of Delayed Caller ID Alerting for Name Display Update
Delayed Caller ID Alerting for Name Display Update administration
Screens for administering Delayed Caller ID Alerting for Name Display Update
Enabling Delayed Caller ID Alerting for Name Display Update
Setting Delay of Caller Information for Analog Telephone
Interactions for Delayed Caller ID Alerting for Name Display Update
Delayed drop on receiving DISC
Enhanced support for SIP Contact Centers on failed outgoing ISDN calls
Demand Print
Detailed description of Demand Print
Demand Print administration
Screens for administering Demand Print
Dial Access to Attendant
Detailed description of Dial Access to Attendant
Dial Access to Attendant administration
Screens for administering Dial Access to Attendant
Changing the attendant access code
Interactions for Dial Access to Attendant
Dial Plan
Detailed description of Dial Plan
Dial Plan enhancements for Communication Manager
Dial plan information
Dial Plan Analysis Table
Dial Plan Parameters
Multi-location Dial Plan overview
Multi-location dial plan short dialing
Multi-location dial plan location prefix
Multi-location dial plan location prefix example
Other options for Dial Plan
Dial Plan administration
Screens for administering Dial Plan
Defining a dial plan
Adding extension ranges to a dial plan
Defining a multi-location dial plan
Setting up dial prefixes
Recommendations for the Dial Plan feature
Interactions for Dial Plan
Dial Plan Transparency
Detailed Description of Dial Plan Transparency
Example of Dial Plan Transparency
Dial Plan Transparency administration
Screens for administering Dial Plan Transparency
Setting up Dial Plan Transparency
Maintenance for Dial Plan Transparency
DPT Alarms
DPT Audits/Logging
DPT Debugging/Diagnostic Tools
Considerations for Dial Plan Transparency
Fiber PNC with Remote PNs DPT Considerations
Interactions for Dial Plan Transparency
Distinctive Ringing
Detailed description of Distinctive Ringing
Distinctive Ringing administration
Screens for administering Distinctive Ringing
Defining Distinctive Ringing
Updating ring pattern
Considerations for Distinctive Ringing
Interactions for Distinctive Ringing
Do Not Disturb
Detailed description of Do Not Disturb
Activation by phone users
Activation by attendant
Activation through a PMS
Audit Trail Reports
Considerations for Do Not Disturb
Interactions for Do Not Disturb
EC500 in-call feature invocation
Screens for administering EC500 in-call feature invocation
Viewing the EC500 configuration number
Enabling EC500 in-call feature invocation
Configuring DTMF over IP for the EC500 signaling group
Verifying the Branch Gateway firmware
Configuring Off-PBX feature access codes
Interaction
Limitations
Emergency Calls from Unnamed IP Endpoints
Detailed description of Emergency Calls from Unnamed IP Endpoints
Emergency Calls from Unnamed IP Endpoints administration
Preparing to administer Emergency Calls from Unnamed IP Endpoints
Enabling unnamed registration for IP endpoints
Screens for administering Emergency Calls from Unnamed IP Endpoints
Reports for Emergency Calls from Unnamed IP Endpoints
Interactions for Emergency Calls from Unnamed IP Endpoints
Emergency call routing for H.323 visiting users
Screens for administering Emergency call routing for H.323 visiting users
Administering crisis alert of Emergency call routing for H.323 visiting users
Enbloc Dialing and Call Type Digit Analysis
Detailed description of Enbloc Dialing and Call Type Digit Analysis
Enbloc Dialing recovery strategy and behavior
Call-type high-level capacities
Enbloc Dialing and Call Type Digit Analysis administration
Administering Call Type Digit Analysis
Example of Call Type Digit Analysis
End User Procedures for Enbloc Dialing and Call Type Digit Analysis
Interactions for Enbloc Dialing and Call Type Digit Analysis
Encrypted SRTCP
Detailed description
Screen for administering Encrypted SRTCP
Administering Encrypted SRTCP
Interactions for Encrypted SRTCP
End-to-end secure call indication
Detailed description of End-to-end secure call indication
Screen for administering End-to-end secure call indication
Administering End-to-end secure call indication
Support for Enhanced Access Security Gateway
Enabling or disabling EASG through the CLI interface
Enabling or disabling EASG through the SMI interface
Viewing the EASG certificate information
EASG product certificate expiration
EASG site certificate
Managing site certificates
Enhanced 911
Detailed description of Enhanced 911
E911 configurations with gateways in different locations
E911 location Specific Routing
E911 for wired IP telephones
Emergency Extension Forwarding
Call Forwarding of dropped emergency calls scenario
Crisis Alert for emergency calls
Crisis Alert cancellation
Enhanced 911 administration
Preparing to administer Enhanced 911
Screens for administering Enhanced 911
Setting up Crisis Alert to an attendant or a display telephone
Setting up the emergency number
Setting up the attendant console to receive emergency notification
Setting up digital telephones to receive emergency notification
Setting which users must acknowledge the emergency alert
Setting up Crisis Alert to notify a digital pager
Setting up emergency extension forwarding
CAMA numbering administration for Enhanced 911
Setting up CAMA numbering
Reports for Enhanced 911
Considerations for Enhanced 911
Interactions for Enhanced 911
Requirements for integration with Emergency Location Management Solution
Enhanced Call Forwarding
Detailed description of Enhanced Call Forwarding
Chained Call Forwarding
Enhanced Call Forwarding feature button
Enhanced Call Forwarding administration
Viewing Station Status for Enhanced Call Forwarding
Enabling Feature Access Codes for Enhanced Call Forwarding
Enabling Chained Call Forwarding
Specifying a Chained Call Forwarding coverage path
End-user procedures for Enhanced Call Forwarding
Activating Enhanced Call Forwarding Using a feature button
Reactivating enhanced call forwarding using a feature button
Deactivating enhanced call forwarding using a feature button
Displaying enhanced call forwarding using a feature button
Activating enhanced call forwarding from an off-the-network telephone
Deactivating enhanced call forwarding from an off-the-network telephone
Activating enhanced call forwarding from a telephone with console permissions
Deactivating enhanced call forwarding from a telephone with console permissions
Interactions for Enhanced Call Forwarding
Interactions for Chained Call Forwarding
Enhanced security features
Assured Services Admission Control
Screens for administering Assured Services Admission Control
Attendant Queue Announcement
Screen for administering Attendant Queue Announcement
Communication Manager TLS support over H.248 Control Link to the Gateway
Screens for administering Communication Manager TLS support over H.248 Control Link to the Gateway
Destination Code Control
Screens for administering Destination Code Control
Failover Event Package
Screen for administering Failover Event Package
Federal Information Processing Standard Publication
Enabling the FIPS mode
Disabling the FIPS mode
H.323 TLS support
Screens for administering H.323 TLS support
Interactions for H.323 TLS
Enhanced SIP Signaling
Detailed description of Enhanced SIP Signaling
SIP Endpoint Managed Transfer administration
Screen for Administering SIP Endpoint Managed Transfer
Interactions for Enhanced SIP Signaling
Service Observing
Enterprise Mobility User
Detailed description of Enterprise Mobility User
EMU Enhancements for Communication Manager 4.0 or later
Extension to Cellular Availability with EMU
Home station of an EMU visitor can be visited
The EMU timer
System requirements for EMU
EMU use and activation
EMU supported telephone buttons
EMU call processing
EMU and the station lock feature
EMU traffic considerations
Message waiting indication with EMU
Enterprise Mobility User administration
Preparing to administer Enterprise Mobility User
Screens for administering Enterprise Mobility User
Configuring your system for Enterprise Mobility User
Setting EMU options for stations
Defining EMU calling party identification
End-user procedures for Enterprise Mobility User
Activating EMU
Deactivating EMU
Exclusion
Detailed description of Exclusion
Exclusion Administration
Screens for administering Exclusion
Administering Manual Exclusion
Administering Automatic Exclusion
Administering Buttonless Automatic Exclusion
End-user procedure for Exclusion
Using Exclusion
Considerations for Exclusion
Interactions with Exclusion
Extended User Administration of Redirected Calls
Detailed description of Extended User Administration of Redirected Calls
Disabling the telecommuting access extension
Extended User Administration of Redirected Calls and DCS
Extended User Administration of Redirected Calls and Class of Service
Extended User Administration of Redirected Calls and COR
Extended User Administration of Redirected Calls from an off-site telephone
Extended User Administration of Redirected Calls administration
Preparing to administer Extended User Administration of Redirected Calls
Screens for administering Extended User Administration of Redirected Calls
Assigning a telecommuting access extension
Assigning the extended FACs
Assigning a Class of Service (COS) for extended forwarding
Assigning a COR to change coverage from an onsite or an off-site telephone
Assigning an SSC for user administration of redirected calls
End-user procedures for Extended User Administration of Redirected Calls
Changing the call coverage path by using Extended User Administration of Redirected Calls
Activating Call Forward by using Extended User Administration of Redirected Calls
Deactivating Call Forward by using Extended User Administration of Redirected Calls
Interactions for Extended User Administration of Redirected Calls
Extended security hardening
Supported security hardening grades
Extension to Cellular
Detailed description of Extension to Cellular
Extension to Cellular overview
Conditional Call Extending Feature
Shared Voice Connections Feature
Sharing Mappings among Communication Manager PBXs
SPFMC OPTIM Application
Application RTUs for Fixed Mobile Convergence
ARS/AAR routing with Extension to Cellular
Basic Extension to Cellular operation
Call Detail Recording with Extension to Cellular
CDR Reports for Extension to Cellular Calls
Enhanced CDR output for OPTIM originating calls
Enhanced CDR output for OPTIM terminating calls
Call filtering with Extension to Cellular
Caller ID from the cell phone
Capacity limitations for Extension to Cellular
Extension to Cellular Configuration sets
Extension to Cellular Feature Access Codes
EC500 Activation/Deactivation
Self Administration Feature Access Code
Conditional Call Extending
Feature buttons on the office telephone
Feature Name Extensions with Extension to Cellular
Multiple sets of Feature Name Extensions with Extension to Cellular
Mobile Call (CTI) Extension
Multiple applications with Extension to Cellular
Support for Avaya one-X® Client Enablement Services
R2MFC trunks with Extension to Cellular
Security features for Extension to Cellular
Security codes for Extension to Cellular
Security tones for Extension to Cellular
Shared Voice Connections with Extension to Cellular
Sharing Mappings among Communication Manager PBXs with Extension to Cellular
SPFMC OPTIM Application overview
Using desk phones and Extension to Cellular phones with MOC
Telephones supported by Extension to Cellular
Voice mail with Extension to Cellular
Voice Mail Avoidance with Extension to Cellular
Use timing to route calls with Extension to Cellular
Prevent coverage by cellular voice mail
Cellular Voice Mail Avoidance Using Confirmed Answer
Extension to Cellular administration
Preparing to administer Extension to Cellular
Extension and codes plan
Reviewing customer options
Screens for administering Extension to Cellular
Mapping an office telephone to a cell phone
Setting up Feature Access Codes for Extension to Cellular
Creating a telecommuting access number
Setting up Feature Name Extensions set
Creating a Self Administration Feature access code
Administering the office extension for SAFE
Administering the Self Administration Feature Access Code
Creating FACs to enable/disable Extension to Cellular
Creating a Station Security Code FAC
Creating a system-wide SSC change FAC
Defining the Station Security Code length
Administering an Extension to Cellular enable/disable feature button
Changing the EC500 state on the station form
Administering the enable/disable feature button
Setting the disable Extension to Cellular timer
Administering the extnd-call feature button through SAT
Administering the extnd-call feature button through System Manager
Reviewing Extension to Cellular feature button assignments
Viewing the button labels for the feature buttons
Sending 10-digit caller identification for locally originated calls
Administering Confirmed Answer for Cellular Voice Mail Avoidance
Administering call filtering for Extension to Cellular
Administering voice mail coverage for Extension to Cellular
Setting up a Cellular Voice Mail Avoidance timer
Using timing to route calls to voice mail for Extension to Cellular
Setting up Call Detail Recording for Extension to Cellular
Enabling CDR for the outgoing trunk for Extension to Cellular
Enabling CDR for Extension to Cellular
Generating CDR records with Extension to Cellular
Changing configuration sets for Extension to Cellular
Administering the barge-in tone for Extension to Cellular
Displaying System Capacity for Extension to Cellular
Administering Conditional Call Extending for Extension to Cellular
Administering Sharing Mapping among Communication Manager PBXs for Extension to Cellular
Administration for Avaya one-X Client Enablement Services
Setting up One-X Server integration
End-user procedures for Extension to Cellular
Extension to Cellular upgrades from prior versions
Upgrades from Extension to Cellular Version 5
Upgrading from Extension to Cellular Version 4
Upgrading from Extension to Cellular Version 3
Upgrading from Extension to Cellular Version 2
Upgrading from Version 1
Interactions for Extension to Cellular
Extension to Cellular troubleshooting
Extension to Cellular installation and administration test
Testing Extension to Cellular functionality and voice mail coverage
Testing the second call appearance for Extension to Cellular
Extension to Cellular trouble resolutions
Testing why users cannot receive Extension to Cellular calls
Facility and Non-Facility Associated Signaling
Detailed description of Facility and Non-Facility Associated Signaling
D-channel backup with NFAS
D-channel backup activation
Facility and Non-Facility Associated Signaling administration
Screens for administering Facility and Non-Facility Associated Signaling
Reviewing the guidelines for FAS and NFAS
Implementing FAS and NFAS
Administering the DS1 Media Module for FAS and NFAS
Administering the Trunk Group and Signaling Group for FAS and NFAS
Facility Restriction Levels
Detailed description of Facility Restriction Levels
AAR and ARS calls with Facility Restriction Levels
Originators of AAR and ARS calls with Facility Restriction Levels
Call termination points for AAR and ARS calls with Facility Restriction Levels
Alternate Facility Restriction Levels
Alt-frl feature button
Authorization codes and Facility Restrictions Levels
Facility Restriction Levels administration
Screens for administering Facility Restriction Levels
End-user procedures for Facility Restriction Levels
Using Alternate Facility Restriction Levels
Considerations for Facility Restriction Levels
Interactions for Facility Restriction Levels
Facility Test Calls
Detailed description of Facility Test Calls
Facility Test Calls security
Administering Facility Test Calls
Screens for administering Facility Test Calls
Considerations for Facility Test Calls
Interactions for Facility Test Calls
Fax over IP
Detailed description of Fax over IP
Fax over IP administration
Screens for administering Fax over IP
Administering Fax over IP
Feature Access Codes
Detailed description of Feature Access Codes
Feature Access Codes administration
Preparing to administer Feature Access Codes
Screens for administering Feature Access Codes
Assigning Feature Access Codes
Changing or deleting Feature Access Codes
Feature Access Codes troubleshooting
Group Paging
Detailed Description of Group Paging
Group Paging restrictions
Control of access to paging groups
Group Paging administration
Screens for administering Group Paging
Creating a paging group
Changing a paging group
Viewing all paging groups
Considerations for Group Paging
Interactions for Group Paging
Group Paging troubleshooting
Hold
Detailed description of Hold
Soft Hold
Hard Hold
Automatic Hold
Hold administration
Screens for administering Hold
Enabling Automatic Hold
Assigning a FAC for CAS remote hold and answer
Considerations for Hold
Interactions for Hold
Hot Line Service
Detailed description of Hot Line Service
Hot Line Service administration
Screens for administering Hot Line Service
Considerations for Hot Line Service
Interactions for Hot Line Service
Hunt Groups
Detailed description of Hunt Groups
Announcements for hunt groups
Delay announcement intervals for hunt groups
Analog, aux-trunk, or integrated delay announcements for hunt groups
Example
Call Coverage for hunt groups
Call Distribution methods for hunt group types
Hunt group extension unavailability
Hunt Group Busy option
Send All Calls with hunt groups
Call Forwarding All Calls with hunt groups
Queues for hunt groups
TTY hunt groups
Hunt Group administration
Screens for administering Hunt Groups
Setting up hunt groups
Changing a hunt group
Setting up queues for hunt groups
Adding hunt group announcements
Administering Night Service for hunt groups
Considerations for Hunt Groups
Interactions for Hunt Groups
IPv6 support
Enabling IPv6 addressing
Enabling procr6
Configuring ANAT system wide
Configuring ANAT for each network region
Setting address type preference in SDP
Considerations for IPv6
Increase in Locations and Network Regions
Detailed description of Network Regions
Interactions for Locations and Network Regions
Individual Attendant Access
Individual Attendant Access administration
Preparing to administer Individual Attendant Access
Screens for administering Individual Attendant Access
Assigning an extension to an attendant console
Intercom
Detailed description of Intercom
Intercom groups
Telephones in Intercom groups
Hold or un-hold
Intercom administration
Interactions for Intercom
Internal Automatic Answer
Detailed description of Internal Automatic Answer
Administering Internal Automatic Answer
Screens for administering Internal Automatic Answer
Considerations for Internal Automatic Answer
Interactions for Internal Automatic Answer
Inter-Gateway Alternate Routing for SIP endpoints
Detailed description of IGAR
Administering IGAR
Configuring IGAR parameters for the network region
Displaying the number of IGAR connections
Viewing the status of IGAR on a trunk
Interactions for IGAR
Inter-PBX Attendant Service
Detailed description of Inter-PBX Attendant Service
Inter-PBX Attendant Service administration
Preparing to administer Inter-PBX Attendant Service
Screens for administering Inter-PBX Attendant Service
Enabling Inter-PBX Attendant Service
Interactions for Inter-PBX Attendant Service
IP DECT
Detailed description of IP DECT
Upgrade scenarios
IP DECT administration
Screens for administering IP DECT
Interactions for IP DECT
ISDN Service
Detailed description of ISDN Service
ISDN transmission rate and protocols
AT&T Switched Network protocol
Access to AT&T Switched Network Services with ISDN
ISDN Call Identification Display
ISDN CPN/BN to Host Call Identification
ISDN private network services
ETN services with ISDN
DCS services with ISDN
QSIG services with ISDN
Wideband Switching (ISDN-PRI only) with ISDN
Call-by-Call Service Selection with ISDN
Access to Software Defined Data Network
Access to Switched Digital International
National ISDN-2 services
ISDN-2 Calling Line Identification
ISDN-2 Non-Facility Associated Signaling (ISDN-PRI only)
ISDN-2 D-Channel Backup (ISDN-PRI only)
ISDN-2 Wideband Switching (ISDN-PRI only)
ISDN-2 Call-by-Call Service Selection
ISDN interworking
ISDN Call Identification Display overview
ISDN displays for redirected calls
ISDN displays for conference calls
ISDN displays for calls to hunt groups
ISDN displays for calls to Terminating Extension Groups
ISDN Caller Information Forwarding
ISDN Facilities Restriction Level and traveling class mark
ISDN Information Indicator Digits (II-digits)
Malicious Call Trace with ISDN
ISDN Multiple Subscriber Number - Limited
Overlap Sending with ISDN
TGU/TGE trunks and ISDN (Italy) Interworking
ISDN Service administration
Screens for administering ISDN Service
Interactions for ISDN Service
Last Number Dialed
Detailed description of Last Number Dialed
Last Number Dialed administration
Screens for administering Last Number Dialed
Considerations for Last Number Dialed
Interactions for Last Number Dialed
Leave Word Calling
Detailed description of Leave Word Calling
End-user procedures for Leave Word Calling
Leaving an LWC message
Responding to an LWC message
Responding to an LWC message from coverage
Considerations for Leave Word Calling
Interactions for Leave Word Calling
Line Lockout
Detailed description of Line Lockout
Line Lockout administration
Screens for administering Line Lockout
Considerations for Line Lockout
Listed Directory Number
Detailed description of Listed Directory Number
LDN routing of incoming DID trunk calls
LDN routing of incoming FX and CO trunk calls
Listed Directory Number administration
Screens for administering Listed Directory Number
Assigning listed directory numbers
Assigning an incoming destination to a trunk for LDN
Considerations for Listed Directory Number
Interactions for Listed Directory Number
Limit Number of Concurrent Calls
Enhancements to LNCC
Assigning the LimitInCalls button to H.323 and DCP telephones
Assigning the LimitInCalls button to SIP telephones
Assigning FAC for LNCC
Activating the LNCC feature
Deactivating the LNCC feature
Configuring the coverage path for LNCC
Viewing the status of the LNCC feature
Interactions for Limit Number of Concurrent Calls
Locally Sourced Announcements and Music
Detailed description of Locally Sourced Announcements and Music
Locally Sourced Announcements and Music administration
Screens for administering Locally Sourced Announcements and Music
Adding an audio group
Listing all audio groups
Audio group extension changes
Listing audio group extensions
Adding a Music-on-Hold group
Listing music-on-hold groups
Changing music-on-hold source type
Adding music sources to a tenant partition
Displaying vVAL group descriptions
Displaying announcement and music system capacities
Interactions for Locally Sourced Announcements and Music
Location for routing incoming overlap calls
Detailed description of Location for routing incoming overlap calls
System requirements for Location for routing incoming overlap calls
Screen for administering Location for routing incoming overlap calls
Loss Plans
Detailed description of Loss Plans
Loss Plans administration
Preparing to administer Loss Plans
Guidelines for using loss groups
Screens for administering Loss Plans
Loudspeaker Paging
Detailed description of Loudspeaker Paging
Types of Loudspeaker Paging
Deluxe paging
Deluxe Paging for users with multiappearance telephones
Deluxe Paging for users with single-line phones
Deluxe paging support for branch gateways
Deluxe paging for analog trunks
Chime paging
Auxiliary paging systems
Restrictions on loudspeaker paging
Loudspeaker Paging administration
Preparing to administer Loudspeaker Paging
Screens for administering Loudspeaker Paging
Setting up Voice Paging over loudspeakers
Setting up Chime Paging over Loudspeakers
Assigning a chime page code to an individual extension
Setting up Passive Signaling Station for deluxe paging
Assigning an Analog Trunk Port
Interactions for Loudspeaker Paging
Interactions for Chime Paging
Loudspeaker Paging troubleshooting
Malicious Call Trace
Detailed description of Malicious Call Trace
Malicious Call Trace Activation
Malicious Call Trace Control
Malicious Call Trace Deactivation
MCT voice recorder
Malicious Call Trace administration
Preparing to administer Malicious Call Trace
Screens for administering Malicious Call Trace
Defining Malicious Call Trace on your system
Assigning feature button to control MCT
Assigning an MCT feature button for an attendant
Assigning an MCT feature button for a user
Administering Malicious Call Trace for ISDN notification
End-user procedures for Malicious Call Trace
Activating MCT with a feature button when you receive a malicious call
Activating MCT with a FAC when you are active on a call
Activating MCT with a FAC when you are not active on a call
Requesting that an MCT controller on a tandemed server continue the trace
Displaying MCT information
Deactivating MCT
Reports for Malicious Call Trace
Considerations for Malicious Call Trace
Interactions for Malicious Call Trace
Malicious Call notification using Crisis Alert button
Manual Message Waiting
Detailed description of Manual Message Waiting
Manual Message Waiting administration
Screens for administering Manual Message Waiting
Assigning the Manual Message Waiting feature button
Manual Signaling
Detailed description of Manual Signaling
Manual Signaling administration
Screens for administering Manual Signaling
Assigning a manual signaling button for a multiple-call appearance telephone user
End-user procedures for Manual Signaling
Interactions for Manual Signaling
Media encryption using AES-256
Detailed description
Screen for administering Media encryption using AES-256
Administering Media encryption using AES-256
Meet-me Conference
Detailed description of Meet-me Conference
Meet-me Conference administration
Preparing to administer Meet-me Conference
Screens for administering Meet-me Conference
Creating or changing a Meet-me Conference vector
Options for creating Meet-me vector steps
Example of how the Meet-me vector processes a call
Creating a Meet-me Conference VDN
End-user procedures for Meet-me Conference
Accessing a Meet-me Conference as an attendee
Changing a Meet-me Conference access code
Using Selective Conference Party Display, Drop, and Mute
Considerations for Meet-me Conference
Interactions for Meet-me Conference
Troubleshooting Meet-me Conference
Multifrequency Signaling
Detailed description of Multifrequency Signaling
MFE
MF Shuttle
R2-MFC
Guidelines for administering Multifrequency Signaling
Multifrequency Signaling administration
Screens for administering Multifrequency Signaling
Considerations for Multifrequency Signaling
Interactions for Multifrequency Signaling
Multi-Device Access
Detailed description of Multi-Device Access
Interactions for Multi-Device Access
Multi-Location Dial Plan
Detailed description of Multi-Location Dial Plan
Multi-Location Dial Plan prefix
Multi-Location Dial Plan Feature Access Codes
Multi-Location Dial Plan announcements
Multi-Location Dial Plan invalid announcements
Multi-Location Dial Plan maintenance
Multi-Location Dial Plan administration
Preparing to administer Multi-Location Dial Plan
Screens for administering Multi-Location Dial Plan
Changing extensions when implementing a Multi-location Dial Plan
Change extension results with Multi-location Dial Plan
Prepending numbers to the dialed string with Multi-Location Dial Plan
Announcements administration with Multi-Location Dial Plan
Local centralized answering point administration with Multi-Location Dial Plan
Multiple Feature Access Code administration for Multi-location Dial Plan attendants
Multiple Feature Access Codes administration for ARS with Multi-Location Dial Plan
Interactions for Multi-Location Dial Plan
Multiple Appearance Directory Number
Screens for administering Multiple Appearance Directory Number
Assigning multiple call arrangement bridge to a Station
Multiple Call Handling
Detailed description of Multiple Call Handling
Multiple Call Handling administration
Screens for administering Multiple Call Handling
Administering Multiple Call Handling
Multiple Level Precedence and Preemption
Detailed description of Multiple Level Precedence and Preemption
Precedence Calling
Precedence levels
Format for dialed digits with Precedence Calling
Access digits for Precedence Calling
Address digits for Precedence Calling
Precendence Calling diversion
How service domains influence preemption and precedence
MLPP Station-to-station calls on the same server
MLPP Station-to-station calls on the same server scenario
Precedence calls to destinations over ISDN-PRI trunks
Precedence calls to destinations over ISDN-PRI trunks scenario
Precedence calls to destinations over non-ISDN-PRI trunks
Precedence calls to destinations over non-ISDN-PRI trunks scenario
Hot Line Number for Precedence Calling
Announcements for Precedence Calling
Precedence Call Waiting
Precedence Routing
Dual Homing
MLPP End Office Access Line Hunting
Preemption with Precedence Routing
MLPP Line Load Control
MLPP Worldwide Numbering and Dialing Plan
Worldwide Numbering and Dialing Plan Feature Access Code
Worldwide Numbering and Dialing Plan Route Code
Address Digits with the Worldwide Numbering and Dialing Plan
Hot Line Number for WNDP
Multiple Level Precedence and Preemption administration
Preparing to administer Multiple Level Precedence and Preemption
Screens for administering Multiple Level Precedence and Preemption
Precedence Calling administration
Assigning an MLPP Feature Access Code
Assigning Precedence Calling system parameters
Assigning a maximum precedence level
Assigning trunks for Precedence Calling
Setting up a group list
Assigning the Hot Line Destination Number
Assigning attendant queue priorities for Precedence Calling
Precedence Calling announcement administration
Adding extensions for Precedence Calling announcements
Assigning announcement types for Precedence Calling
Recording announcements for Precedence Calling
Deleting announcements for Precedence Calling
How to save Precedence Calling announcements
Precedence Call Waiting administration
Enabling Precedence Call Waiting for a telephone
Setting the Precedence Call timeout
Assigning Precedence Call Waiting FACs
Precedence Routing administration
Assigning digit analysis for Precedence Routing
Assigning digit analysis for Precedence Routing example
Assigning route patterns for Precedence Routing
Assigning digit conversion for Precedence Routing
Dual Homing administration
End Office Access Line Hunting administration
Preemption administration
Assigning Preemption to a COR
Trunks for Preemption administration
Precedence Call timeout administration
Line Load Control administration
Assigning the LLC level for the system
Configuring Line Load Control (LLC) Restriction for the location
Configuring Line Load Restriction Control Per Location
Assigning the LLC level from the Phone
Feature Access Code Authentication Required: N (Default)
Feature Access Code Authentication Required: y
Assigning the LLC to a COR
Worldwide Numbering and Dialing Plan administration
Assigning WNDP system parameters
Assigning WNDP Feature Access Codes
Assigning a hot line number for WNDP
WNDP attendant queue priorities administration
Considerations for Multiple Level Precedence and Preemption
Considerations for Announcements for Precedence Calling
Considerations for Precedence Call Waiting
Considerations for Precedence Routing
Considerations for Preemption
Considerations for Line Load Control
Considerations for Worldwide Numbering and Dialing Plan
Interactions for Multiple Level Precedence and Preemption
Interactions for Precedence Calling
Interactions for Precedence Call Waiting
Interactions for Precedence Routing
Interactions for Preemption
Interactions for Line Load Control
Interactions for Worldwide Numbering and Dialing Plan
Multiple signaling groups in one SIP trunk group
Detailed description of multiple signaling groups in one SIP trunk group
Multiple signaling groups in one SIP trunk group administration
Screens for administering multiple signaling groups in one SIP trunk group
Setting up the signaling groups
Assigning members from more than one signaling group to one SIP trunk group
Music-on-Hold
Detailed description of Music-on-Hold
Music-on-Hold administration
Screens for administering Music-on-Hold
Assigning music tones, music ports, and music for transferred trunks
Defining a Class of Restriction for Music-on-Hold
Connecting a music source to the server
Assigning a source of music to a port
Considerations for Music-on-Hold
Interactions for Music-on-Hold
Names Registration
Detailed description of Names Registration
Checking in
Checking out
Guest Information Input/Change
Names Registration Information Format
Call Coverage for Names Registration
Considerations for Names Registration
Interactions for Names Registration
Night Service
Detailed description of Night Service
Hunt Group Night Service
Night Console Service
Night Station Service
TAAS with Night Service
Trunk Group Night Service
Night Service administration
Screens for administering Night Service
Setting up night station service to voice mail
Setting up Night Console Service
Setting up Night Station Service
Setting up TAAS for Night Service
Setting up TAAS external alerting
External alerting Night Service set up
Sending LDN calls to the security guard at night
Sending LDN calls to the TAAS bell at night
Setting up Night Service for trunk groups
Setting up Night Service for hunt groups
Considerations for Night Service
Considerations for Hunt Group Night Service
Considerations for Night Console Service
Considerations for Night Station Service
Considerations for TAAS
Considerations for Trunk Group Night Service
Interactions for Night Service
Interactions for Hunt Group Night Service
Interactions for Night Console Service
Interactions for Night Station Service
Interactions for TAAS
Interactions for Trunk Group Night Service
No-cadence call classification modes and End OCM timer
Detailed description of No-cadence call classification modes and End OCM timer
Firmware requirements for No-cadence call classification modes and End OCM timer
Call processing scenarios
Administering No-cadence call classification modes and End OCM timer
Screens for administering No-cadence call classification modes and End OCM timer
Setting up no-cadence call classification modes
Setting up End OCM timer and announcement extension
Considerations for No-cadence call classification modes and End OCM timer
Interactions for No-cadence call classification modes and End OCM timer
Off-Premises Station
Detailed description of Off-Premises Station
Off-Premises Station administration
Screens for administering Off-Premises Station
Activating Off-Premises Station for a user
Interactions for Off-Premises Station
Offline call journal
Online/Offline Call Journal (Call History) for H.323 endpoints
Detailed description for Offline Call Journal
Offline Call Logging
Administering Offline Call Journal for H.323 stations
Administering Offline Call Journal for SIP stations
Interactions for Offline Call Journal
Out of Band Management
Detailed description of Out of Band Management
Out of Band Management administration
Screens for administering Out-of-Band management
Administering the Out of Band Management of management data
Port restriction
Adding a static route between the Out-of-Band management interface and the enterprise network
Overriding of SAC/CF
Detailed description of Overriding of SAC/CF
Overriding of SAC/CF administration
Enabling SAC/CF Override by Dialing or Priority calling
Enabling SAC/CF Override Protection
Enabling SAC/CF Override for station with or without display
SAC/CF Override operation
SAC/CF Override conditions
Ask for SAC/CF Override conditions
Call flow when calling phone has SAC/CF override set to ask
No SAC/CF Override conditions
Personal Station Access
Detailed description of Personal Station Access
Telecommuting with PSA
Invalid attempts to use PSA
Preferences and permissions with PSA
Button mapping for PSA
Unanswered calls with PSA
Dissociated telephones with PSA
PSA Security
Personal Station Access administration
Preparing to administer Personal Station Access
Screens for administering Personal Station Access
Creating a Feature Access Code for PSA
End-user procedures for Personal Station Access
Using the PSA associate command
Interrupting the PSA associate command sequence
Using the PSA dissociate command
Interactions for Personal Station Access
Hot Desking interaction with PSA
Personalized Ringing
Detailed description of Personalized Ringing
Personalized Ringing Ringing patterns
Power failures with Personalized Ringing
Personalized Ringing administration
Screens for administering Personalized Ringing
Assigning Personalized Ringing to a user telephone
Interactions for Personalized Ringing
PIN Checking for Private Calls
Detailed description
Making calls using PIN Checking FACs examples
PIN Codes description
Administering PIN Codes
Enabling PIN Checking for Private Calls
Interactions for PIN Checking for Private Calls
Posted Messages
Detailed description of Posted Messages
Language options for Posted Messages
Messages available with Posted Messages
Posted Messages fixed messages
Posted Messages customer messages
QSIG support for Posted Messages
Posted Messages administration
Preparing to administer Posted Messages
Screens for administering Posted Messages
Defining a Feature Access Code for Posted Messages
Requiring a Posted Messages security code
Setting up the Posted Messages security code
Activating the Posted Messages security code
Activating QSIG to send custom messages
Posted Messages translation
Translating fixed Posted Messages
Creating and Translating custom Posted Messages
Posted Messages telephone feature button and label translation
Translating the Posted Messages feature display to a user-defined language
Translating the Posted Messages softkey button label to a user-defined language
Translating the Posted Messages button label to a user-defined language
End-user procedures for Posted Messages
Activating Posted Messages with an FAC
Posted Messages activation examples
Deactivating Posted Messages with a FAC
Posted Messages deactivation examples
Activating Posted Messages with a feature button
Deactivating Posted Messages with a feature button
Considerations for Posted Messages
Interactions for Posted Messages
Priority Calling
Detailed description of Priority Calling
Priority Calling administration
Preparing to administer Priority Calling
Screens for administering Priority Calling
Administering Feature-Related System Parameters for Priority Calling
Creating a Priority Calling Feature Access Code
Assigning a priority feature button to an attendant console
Assigning a priority feature button to a telephone
End-user procedures for Priority Calling
Activating Priority Calling before placing a call
Activating Priority Calling after the call starts
Considerations for Priority Calling
Interactions for Priority Calling
Privacy
Detailed description of Privacy
Data Privacy
Data Restriction
Privacy - Automatic Exclusion
Privacy - Manual Exclusion
Privacy administration
Preparing to administer Privacy
Screens for administering Privacy
Administering Privacy for a user
Activating Data Restriction for a trunk group
End-user procedures for Privacy
Using the Privacy feature
Considerations for Privacy
Interactions for Privacy
Property Management System Interface
Detailed description of Property Management System Interface
Message Waiting Notification
Controlled Restriction
PMS-Down Log
Housekeeping Status
Check In/Check Out
Room Change/Room Swap
Names Registration
Guest Information Input/Change
PMS/INTUITY Link Integration
Considerations for Property Management System Interface
Interactions for Property Management System Interface
Provide Agent ID
Detailed description of the Provide Agent ID feature
Public Network Call Priority
Detailed description of Public Network Call Priority
China Public Network Call Priority
China forced disconnect
China mode-of-release control
Russia Public Network Call Priority
Russia intrusion
Russia re-ring
Spain Public Network Call Priority
Spain call retention
Spain re-ring
Public Network Call Priority administration
Screens for administering Public Network Call Priority
Screens for administering Public Network Call Priority for China
Screens for administering Public Network Call Priority for Russia
Screens for administering Public Network Call Priority for Spain
Interactions for Public Network Call Priority
Interactions for Public Network Call Priority for China
China forced disconnect interactions
China mode-of-release control interactions
China re-ring interactions
Interactions for Public Network Call Priority for Russia
QSIG over SIP
Detailed description of QSIG over SIP
QSIG over SIP administration
Screens for administering QSIG over SIP
Interactions for QSIG over SIP
Configuring message waiting using a QSIG-connected messaging adjunct
Recorded Telephone Dictation Access
Detailed description of Recorded Telephone Dictation Access
Recorded Telephone Dictation Access administration
Screens for administering Recorded Telephone Dictation Access
Assigning a signaling button to a multiple-call appearance telephone
Interactions for Recorded Telephone Dictation Access
Redirect 3PCC to H.323 station from SIP desktop station
Detailed description of Redirect 3PCC to H.323 station from SIP desktop station
Example of a 3PCC call for dual registration
Activating the Redirect 3PCC to H.323 station from SIP desktop station feature by using the system parameters form
Activating and deactivating the Redirect 3PCC to H.323 station from SIP desktop station feature by using a FAC
Viewing the 3PCC redirect action activation and deactivation codes
Interactions for Redirect 3PCC to H.323 station from SIP desktop station
Remote Access
Detailed description of Remote Access
Night Service with Remote Access
Remote Access Security
Status remote-access
Barrier codes with Remote Access
Authorization codes with Remote Access
Alternate Facility Restriction Levels with Remote Access
Class of Restriction Remote Access
Logoff Notification with Remote Access
Remote Access administration
Screens for administering Remote Access
Enabling Remote Access
Disabling Remote Access
Administering authorization codes for Remote Access
Administering authorization code Feature-Related System Parameters
Assigning authorization codes for Remote Access
Administering Remote Access for Night Service
End-user procedures for Remote Access
Accessing the attendant with Remote Access
Considerations for Remote Access
Interactions for Remote Access
Restriction - Controlled
Detailed description of Restriction - Controlled
Restriction - Controlled administration
Screens for administering Restriction - Controlled
End-user procedures for Restriction - Controlled
Activating Restriction - Controlled
Considerations for Restriction - Controlled
Interactions for Restriction - Controlled
Ringing - Abbreviated and Delayed
Detailed description of Ringing - Abbreviated and Delayed
Ringing - Abbreviated and Delayed administration
Preparing to administer Ringing - Abbreviated and Delayed
Screens for administering Ringing - Abbreviated and Delayed
Assigning per button ring control to a user
Assigning an abbreviated ringing button to a user
Considerations for Ringing - Abbreviated and Delayed
Interactions for Ringing - Abbreviated and Delayed
Security Violation Notification
Detailed description of Security Violation Notification
Security violation thresholds and notification
SVN sequence of events
SVN reporting
SVN - halt buttons
SVN Referral Call with Announcement
Security violation responses
Disabling a login ID upon SVN
Enabling a login ID after a SVN
Enabling remote access after a SVN
Disabling remote access upon SVN
Security Violation Notification administration
Screens for administering Security Violation Notification
Setting up Security Violation Notification
Reports for Security Violation Notification
Considerations for Security Violation Notification
Interactions for Security Violation Notification
Selection of DID Numbers to Guest Rooms
Custom Selection of VIP DID Numbers
Automatic Selection of DID Numbers to Guest Rooms
Interactions for Automatic Selection of DID Numbers to Guest Rooms
Send original calling number to the service link for H.323 Avaya one-X® Communicator
Screen for administering Send original calling number to the service link for H.323 Avaya one-X® Communicator
Limitations of Send original calling number to the service link for H.323 Avaya one-X® Communicator
Send-nn Feature Calling
Detailed description of send-nn calling
Send-nn Feature Calling administration
Screens for administering Send-nn Calling
Adding send-nn button to a phone
End user procedures for Send-nn feature calling
Activating the Send-nn feature Calling before placing a call
Deactivating Send-nn (p) button
Interactions for Send-nn feature calling
Limitations of Send-nn Calling
Separation of Bearer and Signaling
Detailed description of Separation of Bearer and Signaling
Typical SBS call connection examples
Typical SBS call setup
Tandem SBS calls
Tandem SBS bearer call
Tandem SBS signaling call
Interworked SBS calls
Separation of Bearer and Signaling administration
Preparing to administer Separation of Bearer and Signaling
Screens for administering Separation of Bearer and Signaling
Administering Country Code and International Access Code for SBS
SBS trunks and trunk group administration
Creating the SBS trunk group
Creating a signaling group for SBS
Adding trunk group members to SBS trunk group
Administering routing for SBS
SBS extension administration
Adding an SBS station extension
SBS extension mapping
Defining the dial plan for SBS extensions
Mapping SBS Extensions to complete numbers
Map SBS Extensions to Complete Numbers Example
Verifying SBS system capacities
Considerations for Separation of Bearer and Signaling
Interactions for Separation of Bearer and Signaling
Overview of SBS interactions
Potential SBS interactions
General system features and SBS interactions
Attendant interactions with SBS
Attendant features that do not work with SBS
Attendant features that work with SBS
Adjunct Switch Applications Interface interactions with SBS
Communication Manager Messaging and Octel voice mail adjuncts interactions with SBS
Call Center interactions with SBS
Automatic Call Distribution interactions with SBS
Best Service Routing interactions with SBS
Vectors interactions with SBS
Networking-related interactions with SBS
Networking features or capabilities that do not work with SBS
Networking features or capabilities that work with SBS
Network interface SBS interactions
Service Observing
Detailed description of Service Observing
Service Observing Listen and talk modes
Service Observing with Multiple Observers
Service Observing telephone displays
Service Observing on trunk calls
Service Observing warning and conference tones
VDN Observing by Location
Support for Service Observe and Barge-in features using feature access code through ASAI
Support to drop or disconnect Service Observer from call using CTI application over ASAI
Service Observing administration
Screens for administering Service Observing
End-user procedures for Service Observing
Activating Service Observing
Deactivating Service Observing
Interactions for Service Observing
SIP and H.323 dual registration
Detailed description of SIP and H.323 dual registration
Limitations of SIP and H.323 dual registration
Screen for administering SIP and H.323 dual registration
Administering SIP and H.323 dual registration
Interactions for SIP and H.323 dual registration
SIP Calling Number Verification (STIR/SHAKEN)
The STIR/SHAKEN SIP Protocols
SIP Calling Number Verification Display (STIR/SHAKEN)
SIP Dual Mode
Detailed description of SIP Dual Mode
Limitation of SIP Dual Mode
Screens for administering SIP Dual Mode
Administering SIP Dual Mode
SIP digit handling
Administration
Screens for administering Request URI Contents
Setting up SIP digit handling
Interactions
Intercept treatment
Enbloc extensions
SIP Direct Media
Detailed description of SIP Direct Media
Prerequisites enabling SIP Direct Media
SIP Direct Media enhancements
SIP to H.323 Direct Media
SIP SRTP enhancements
Detailed description of SIP SRTP enhancements
Communication Manager behavior with SRTP Capability Negotiation
SIP Agent Reachability
Detailed description of SIP Agent Reachability
Limitations of SIP Agent Reachability
Administering SIP Agent Reachability
Enabling and disabling reachability per domain controlled stations
Overview
Screens for administering SIP trunk optimization
Cluster Session Manager
Signaling group
Station
Trunk group
Route pattern
IP-options system parameters
Best practices
Adding Session Managers to a cluster
Administering the number of members on a trunk group
SIP undelivered call notification
Interactions for SIP no Call Appearance missed call logging
SIP Resiliency
Enabling SIP Resiliency
Source-based Routing
Detailed description of Source-based Routing
Screen for administering Source-based Routing
Administering Source-based Routing
Station Hunting
Detailed description of Station Hunting
Station Hunting and Call Coverage
Station Hunt chain station removal
Station Hunt chain station duplication
Station Hunting administration
Screens for administering Station Hunting
Assigning station hunting after coverage
Assigning a hunt-to station to an extension
Administering Station Hunting before Coverage
Reports for Station Hunting
Interactions for Station Hunting
Station Lock
Station Lock overview
Station Lock by time of day
Screens for administering Station Lock
End-user procedures for Station Lock
Activating or deactivating Station Lock from a remote telephone
Interactions for Station Lock
Hot Desking Enhancement
Station Lock Enhancements
Hot Desking with Station Lock restrictions
Station Security Code
Detailed description of Station Security Code
Station Security Code administration
Screens for administering Station Security Code
Creating a Station Security Code
Interactions for Station Security Code
End-user procedures for Station Security Code
Changing the Station Security Code
Exception Handling
Suite Check-in
Interactions for Suite Check-in
Supporting TTY Callers
Detailed description of Supporting TTY Callers
Announcement set up for TTY callers
Hunt group set up for TTY callers
Vectors for TTY calls
Example of handling TTY calls with vectors
Team Button
Detailed description of Team Button
Audible Ringing and Call States for Team Button
Direct transfer
Team Button administration
Configuring the team button for H.323 and DCP stations
Configuring the team button for SIP stations
Viewing the status of Team Button usage
Viewing system capacity for Team Button
Administering Team Button audible ringing
Administering Team Button Priority Ring for speed dialing
Administering Team Button display of station name
Administering Team Button Call Pickup by going off hook
Team Button Override Send All Calls/Call Forward
No Team Button Override of SAC/CFWD
Unconditional Team Button Override of SAC/CFWD
Team Button override of SAC/CFWD by Asking
Interactions for Team Button
Telephone Display
Detailed description of Telephone Display
Button display modes
Integrated Directory
Integrated Directory Data Base
INTEGRATED DIRECTORY Mode Button
Call-related information telephone display
Message retrieval telephone administration
Feature information telephone displays
Support for unicode Native Name
Enhanced telephone display
Telephone features language displays
ASAI language displays
Busy verification of terminals and trunks language displays
Call Appearance language displays
Call Detail Recording language displays
Call progress feedback language displays
Class of Restriction (COR) language displays
Translate time messages
Days of the week format language displays
Date and Time mode - time not available language displays
Months of the year format language displays
Do Not Disturb (Hotel/Motel feature) language displays
Enhanced Abbreviated Dialing - user defined language translations
Field separator language displays
Directory language displays
ISDN language displays
Leave Word Calling language displays
Malicious Call Trace language displays
Caller information language displays
Emergency access to attendant language displays
Queue status language displays
Queue status indication language displays
Miscellaneous call identifier language display
User identifiers language displays
Property Management System interface language displays
Security Violation Notification language displays
Stored number language displays
Special codes language displays
Station Hunting language displays
Time-of-Day routing messages language displays
Time-of-Day routing days of the week language displays
Transfer completed language displays
Mapping enhanced display characters
US English to Russian characters
US English to Japanese characters
US English to European characters
US English to Ukrainian characters
Telephone Display administration
Screens for administering Telephone Display
Interactions for Telephone Display
Temporary Bridged Appearance
Detailed description of Temporary Bridged Appearance
Temporary Bridged Appearance administration
Screens for administering Temporary Bridged Appearance
Considerations for Temporary Bridged Appearance
Interactions for Temporary Bridged Appearance
Tenant Partitioning
Detailed description of Tenant Partitioning
Guidelines for partitioning tenants
Access control with Tenant Partitioning
Attendant services with Tenant Partitioning
Network route selection with Tenant Partitioning
Tenant Partitioning examples
Multiple Music-on-Hold with Tenant Partitioning
Tenant Partitioning administration
Preparing to administer Tenant Partitioning
Screens for administering Tenant Partitioning
Defining a tenant partition
Assigning a tenant partition number to an access telephone
Assigning a tenant partition number to an agent login ID
Assigning a tenant partition number to an announcement
Assigning a tenant partition number to an attendant
Assigning a tenant partition number to a data module
Assigning a tenant partition number to a hunt group
Assigning a tenant partition number to a loudspeaker paging zone
Assigning a tenant partition number to the remote access extension
Assigning a tenant partition number to a user extension
Assigning a tenant partition number to a terminating extension group
Assigning a tenant partition number to a trunk group
Assigning a tenant partition number to a vector directory number
Assigning the sources of music for the tenant partitions
Interactions for Tenant Partitioning
Terminal Translation Initialization
Detailed description of Terminal Translation Initialization
Using TTI with attendant consoles
Using TTI with data modules
TTI with voice and data telephones
TTI with ISDN-BRI telephones
Separating an ISDN-BRI telephone with TTI
Merging an ISDN-BRI telephone with TTI
TTI for analog queue warning ports and external alert ports
TTI security
Erase user data from DCP telephones
Terminal Translation Initialization administration
Screens for administering Terminal Translation Initialization
Interactions for Terminal Translation Initialization
Terminating Extension Group
Detailed description of Terminating Extension Group
Terminating Extension Group administration
Screens for administering Terminating Extension Group
Considerations for Terminating Extension Group
Interactions for Terminating Extension Group
Transfer
Detailed description of Transfer
Pull Transfer
Abort Transfer
Transfer Recall
Transfer Upon Hangup
Trunk-to-Trunk Transfer
Outgoing Trunk to Outgoing Trunk Transfer
Name Display on Unsupervised Transfer
Transfer administration
Screens for administering Transfer
Considerations for Transfer
Interactions for Transfer
Trunk Flash
Detailed description of Trunk Flash
Trunk Flash administration
Screens for administering Trunk Flash
End-user procedures for Trunk Flash
Using Trunk Flash
Considerations for Trunk Flash
Uniform Dial Plan
Detailed description of Uniform Dial Plan
Uniform Dial Plan example
Uniform Dial Plan administration
Preparing to administer Uniform Dial Plan
Screens for administering Uniform Dial Plan
Creating AAR and ARS Feature Access Codes for UDP
Administering the Uniform Dial Plan table
Administering the Node Number Routing Table for UDP
Administering the AAR Digit Conversion Table for UDP
Administering the ARS Digit Conversion Table for UDP
Administering the AAR Digit Analysis Table for UDP
Administering the ARS Digit Analysis Table for UDP
Administering the extension number portability numbering plan
Reports for Uniform Dial Plan
Considerations for Uniform Dial Plan
Interactions for Uniform Dial Plan
Visually Impaired Attendant Service
Detailed description of Visually Impaired Attendant Service
Visually Impaired Attendant Service administration
Preparing to administer Visually Impaired Attendant Service
Screens for administering Visually Impaired Attendant Service
Interactions for Visually Impaired Attendant Service
Voice Message Retrieval
Detailed description of Voice Message Retrieval
Voice Message Retrieval administration
Screens for administering Voice Message Retrieval
Interactions for Voice Message Retrieval
V.150.1 Modem-over-IP
Detailed description of V.150.1 Modem-over-IP
V.150.1 Modem-over-IP administration
Screens for administering V.150.1 Modem-over-IP
Administering V.150.1 Modem-over-IP
Whisper Paging
Detailed description of Whisper Paging
Whisper Paging call redirection overrides
Whisper Paging in Group answering environments
Whisper Paging network restrictions
Whisper Paging with speakerphones
Whisper Paging administration
Screens for administering Whisper Paging
Activating Whisper Paging
Allowing users to answer whisper pages quickly
Allowing users to block whisper pages
End-user procedures for Whisper Paging
Considerations for Whisper Paging
Interactions for Whisper Paging
World Class Routing
Detailed description of World Class Routing
Overview of automatic routing
ARS analysis description
Examples of Digit Conversion
ARS dialing without a FAC
Extension restrictions with World Class Routing
AAR and ARS partitioning
World Class Routing administration
Screens for administering World Class Routing
COR and FRL World Class Routing administration
Changing the COR of a station for World Class Routing calling privileges
Changing the FRL of a COR for World Class Routing calling privileges
Assigning a FAC for ARS
Setting up a location ARS FAC
Displaying ARS analysis information
Route pattern administration
Administering the route pattern
Defining call types for World Class Routing
Defining operator-assisted calls for World Class Routing example
Defining interexchange carrier calls for World Class Routing example
Using restricted area codes and prefixes for World Class Routing example
Using wildcards for World Class Routing example
Defining local information calls for World Class Routing example
Modifying call routing
Adding a new area code for World Class Routing example
Adding a new prefix for World Class Routing example
Using ARS to restrict outgoing calls
ARS partition definition
Preparing to define ARS partitions
Setting up partition groups example
Assigning a telephone to a partition group
Time of Day Routing administration
Preparing to administer Time of Day Routing example
Displaying the Time of Day Routing plan example
Creating a Time of Day Routing plan example
Interactions for World Class Routing
Resources
Communication Manager documentation
Finding documents on the Avaya Support website
Accessing the port matrix document
Avaya Documentation Center navigation
Training
Viewing Avaya Mentor videos
Support
Using the Avaya InSite Knowledge Base
PCN and PSN notifications
PCN and PSN notifications
Viewing PCNs and PSNs
Signing up for PCNs and PSNs
Home
Avaya Aura Communication Manager Feature Description and Implementation
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Last Updated :
Aug 27, 2026
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Calling and Messaging
Communication Manager
Reference Configuration
10.2.x
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