Managing resource partitions

Last Updated : Oct 09, 2024 |

About this task

Account administrators can create resource partitions to create a group of select contact center resources to suit a specific business requirement. After creating resource partitions, you can assign them to specific agents or agent profiles.

You can assign one or upto 10 resource partitions to an agent or agent profile. If you assign multiple resource partitions, the agent can select one of the resource partitions and its associated caller ID in Avaya Workspaces when the agent makes an outbound customer call.

You can associate one or up to 100 caller IDs to a resource partition and select one of these IDs as the default caller ID. Therefore, when agents who are assigned this resource partition makes an outbound call from Avaya Workspaces, they can either use the default caller ID or select another caller ID from the list as their display caller ID.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click User Management > Resource Partitions.
  2. On the Resource Partitions page, click New Resource Partition.
  3. In the Name field, enter a name for the resource partition.
  4. Optional In the Description field, enter additional information about the resource partition.
  5. To assign a caller ID to the resource partition, click Select Caller IDs.
  6. Select the caller IDs to assign to the resource partition and click Save.
  7. Optional To delete any of the selected caller IDs for a resorce partition, click Clear All Caller IDs.
  8. Click Save.