In the security database, to grant permissions to users, you can assign a worktop, enable extended worktop access, or administer access rights.
Assigning a worktop to a user is a typical method of granting permissions. By default, a user assigned to a worktop has permission to access only the devices associated with that worktop for the following requests:
By enabling the extended worktop access, you allow users to move to other worktops. For example, when a user logs in to the workstation of a different user, the TSAPI service checks the security database for a worktop with the same LAN address as the workstation to which the user is logging in. If the TSAPI service finds a match, it gives the user permissions to start and end calls and monitor devices for all devices associated with that worktop.
You can also administer access rights for a CTI user. You can grant permissions to a CTI user to perform the following requests on the specific devices:
When you set the access rights for CTI users, they can control the specific devices without the extended worktop access.
