Deleting a logout reason code name using the PC Client

Last Updated : Dec 09, 2019 |

Procedure

  1. From the Controller window, select Commands > Dictionary.

    CMS Supervisor displays the Dictionary window.

  2. In the Operations list, select Logout Reason Codes.
  3. In the ACD field, enter the ACD or ACD Group on which the logout reason code name to delete resides.
  4. Click OK.

    CMS Supervisor displays the Dictionary Logout Reason Codes window.

  5. To find a logout reason code to delete, only one of the fields requires that you specify a value. Perform one of the following actions to specify a logout reason code in the Dictionary:

    • In the Logout Reason Code Name field, enter the name of the logout reason code.

    • In the Logout Reason Code field, enter the number from 0 to 9 that is associated with the logout reason code.

  6. From the Actions menu, select Find one.

    Supervisor retrieves and displays the information for the specified logout reason code name, if valid.

  7. From the Actions menu, select Delete.

    The specified logout reason code name is removed from the Dictionary.