A level of service in Analytics for Avaya Experience Platform™ Public Cloud. Below this level, contact center customers do not receive a satisfactory response. Above this level, customers have a positive experience. Supervisors and account administrators can add a threshold to each measure in a real-time report. For real-time reports, this functionality is called Thresholds Classes. For historical reports, account administrators can also assign thresholds to more accurately manage Service Level Agreements (SLAs).