You can change the value of a variable in a self-service flow with the Operations task. You can use the available operations to perform a function on the variable. The new variable value is stored in the cache in the current self-service flow.

For example, if the self-service flow receives a variable value from Orchestration, you can use the assignment operation to override this value with a new value.

Assign values to variables

Use the assignment operation to assign a new value to a variable within the self-service flow. You can assign the variable a value from a customer interaction, the value of another variable, or a static value.

For example, you can assign a new value the customer enters during an interaction to a variable. You can ask the customer to enter the account ID. When the customer enters the ID, you can assign it to a variable.