Deleting agents

Last Updated : Sep 18, 2026 |
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Delete one or several agents at a time. The Configuration Server removes the deleted agents from the contact center, and you cannot restore the agent configuration.
Note:
To delete an agent, an admin needs to first log out the agent using MTC shell. You can then delete the agent. You can use the following command in the MTC shell: mtc busy-force agent [agent ID].
  1. On the Configuration Server web portal, go to AdministrationContact CenterAgents.
  2. On the Agents screen, select one or several agents.
  3. To select all agents, select the check box next to Login ID.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.
    STEP RESULT:
    The Configuration Server removes the selected agent data from the contact center.