Adding a DOW variable

Last Updated : Sep 18, 2026 |
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Add a DOW variable to specify the current day of the week for call processing. The contact center obtains the value from the Configuration Server calendar. The contact center can assign a value in the range from 1 to 7 to the variable, where each value corresponds to a day of the week starting from Sunday.
You can add a DOW variable to a vector routing table and use it as a condition in the goto vector step. For example, the following step directs the call to step 2 if the variable D is in vector routing table 1:
goto step 2 if D in table 1
  1. On the Configuration Server web portal, go to AdministrationContact CenterVector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the variable configuration fields.
  3. In Name, type the variable name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 20 letters of the basic Latin script.
  4. In Type, select dow.
  5. In Scope, select G(lobal).
  6. If you want to add one or several variables, in the top-left corner of the screen, click Add New.
  7. In Description, type a short description for the variable.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  8. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.
Related links
Vector variable overview
Vector routing table overviewVector overview