Adding Aux work reason codes

Last Updated : Sep 18, 2026 |
Prolog information
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Keywords:
Add up to 99 reason codes to go into Aux work mode. You can determine how agents enter the configured Aux work reason codes on the Agents screen of the Contact Center tab.
You can configure Aux work reason codes to send notification messages to the agent endpoints when the contact center reaches one of the call center thresholds.
  1. On the Configuration Server web portal, go to AdministrationContact CenterReason Codes.
  2. At the top-right corner of the Aux Work Reason Codes screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the Aux work reason code configuration fields.
  3. On the top half of the screen, in Code, type the Aux work reason code number.
    ADDITIONAL INFORMATION:
    You can type a value from 1 to 99. The contact center uses the reason code 0 as a default system value.
  4. In Name, type the Aux work reason code name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  5. Select the Interruptible check box.
  6. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the Aux work reason code configuration and redirects you to the Aux Work Reason Codes screen.