Deleting coverage paths

Last Updated : Sep 18, 2026 |
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Delete one or several coverage paths at a time. The Configuration Server removes the deleted coverage paths from the contact center, and you cannot restore the coverage path configuration.
  1. On the Configuration Server web portal, go to AdministrationCoverageCoverage Paths.
  2. On the Coverage Paths screen, select one or several coverage paths.
  3. To select all coverage paths, select the check box next to Name.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.
    STEP RESULT:
    The Configuration Server removes the selected coverage paths from the contact center.