Deleting Aux work reason codes

Last Updated : Sep 18, 2026 |
Prolog information
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Delete one or several Aux work reason codes at a time. The Configuration Server removes the deleted Aux work reason codes from the contact center, and you cannot restore the Aux work reason code configuration.
  1. On the Configuration Server web portal, go to AdministrationContact CenterReason Codes.
  2. On the Aux Work Reason Codes screen, select one or several Aux work reason codes.
  3. To select all Aux work reason codes, select the check box next to Code.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.
    STEP RESULT:
    The Configuration Server removes the selected Aux work reason code data from the contact center.