Duplicating journey profile configuration

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Duplicate the created journey profile configuration to add more journey profiles with a similar configuration to the contact center.
  1. On the Configuration Server web portal, go to AdministrationCustomer JourneyJourney Profile.
  2. On the Customer Journey Profiles screen, select the required journey profile.
  3. At the top-right corner of the screen, click the Duplicate icon.
    STEP RESULT:
    The Configuration Server displays the journey profile configuration fields.
  4. On the top half of the screen, in Name, type the journey profile name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  5. In Description, type a short description of the journey profile.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  6. Modify the required settings.
  7. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the journey profile configuration and redirects you to the Customer Journey Profiles screen.