Deleting a Call Management System connection

Last Updated : Sep 18, 2026 |
Prolog information
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Keywords:
Delete a CMS connection that you no longer need to migrate to a new Call Management System. If you delete an active CMS connection, Avaya Contact Center – Extended Capacity does not send call traffic data to the CMS LDAP server, and you cannot generate management reports.
  1. On the Configuration Server web portal, go to AdministrationCMS Links.
  2. On the CMS Links screen, select the CMS connection that you want to delete.
  3. At the top-right corner of the page, click the Delete icon.
  4. In the confirmation window, click Yes.
    STEP RESULT:
    The Configuration Server removes the selected CMS connection from Avaya Contact Center – Extended Capacity. You cannot send the call traffic data and generate agent performance reports with the CMS that you unlinked from the contact center.