Adding a VDNTime variable

Last Updated : Sep 18, 2026 |
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Add a VDNTime variable to monitor the time that the contact center processes the call. With the VDNTime variable, you can determine when a call requires alternate routing, queuing, or call treatment based on the total time of call processing in seconds. The contact center determines the duration of call processing when the call reaches a VDN and assigns the time in seconds to the VDNTime variable.
  1. On the Configuration Server web portal, go to AdministrationContact CenterVector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the variable configuration fields.
  3. In Name, type the variable name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 20 letters of the basic Latin script.
  4. In Type, select vdntime.
  5. In Scope, select L(oсal).
  6. If you want to add one or several variables, in the top-left corner of the screen, click Add New.
  7. In Description, type a short description for the variable.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  8. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.
Related links
Vector variable overview
Vector routing table overviewVector overview