Duplicating call pickup group configuration

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Duplicate the created call pickup group configuration to add more groups with a similar configuration to the contact center.
  1. On the Configuration Server web portal, go to AdministrationSystemCall Pickup Groups.
  2. On the Call Pickup Groups page, select the required call pickup group.
  3. At the top-right corner of the page, click the Duplicate icon.
    STEP RESULT:
    Configuration Server duplicates the group and displays the call pickup group configuration fields.
  4. On the Add Call Pickup Group page, in the Group Number field, type the call pickup group identifier.
  5. In the Group Name field, type the call pickup group name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  6. In the Description field, type the call pickup group description.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  7. Click Permission Sets (COR).
    STEP RESULT:
    Configuration Server displays the CORs pane on the right.
  8. On the CORs pane, select the permission set to assign to the call pickup group.
  9. In the Group Members section, click ADD.
    STEP RESULT:
    Configuration Server displays the Extensions pane on the right.
  10. On the Extensions pane, select the endpoint extensions to add to the call pickup group.
    ADDITIONAL INFORMATION:
    You can add up to 50 endpoints to the group.
  11. Click SAVE.
  12. At the top-right corner of the page, click Commit.
    STEP RESULT:
    Configuration Server saves the call pickup group configuration and redirects you to the Call Pickup Groups page.