AVAYA DOCUMENTATION CENTER
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Administering Avaya Contact Center – Extended Capacity
Importing skills
Import a group of skills to the contact center using a skill configuration template. With a skill configuration template, you can add new skills to the contact center or import skill configuration from your previous contact center.
Add the skill numbers of the existing skills in the skill configuration template to edit the configuration of the existing skills. When you upload the skill configuration template, the Configuration Server updates the configuration of the skills matching the skill numbers that you added in the template.
Before you begin
Download a skill configuration template and fill it with your skill configuration details.
- On the Configuration Server web portal, go to .
- On the Skills page, click
and select Import Skills. - In the new window, browse to the folder to select the filled-in configuration template.
STEP RESULT:The configuration template is in the .xlsx format.
- In the confirmation window, click Yes.
STEP RESULT:The Configuration Server imports the skill configuration data to Avaya Contact Center – Extended Capacity.