Adding announcements

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Add announcements and use them as Music On Hold or queue music. Configure the added announcement depending on the type.
  1. On the Configuration Server web portal, go to AdministrationContact CenterAnnouncements.
  2. At the top-right corner of the Announcements screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the announcement configuration fields.
  3. On the top half of the screen, in Extension, type an extension number for the announcement.
    ADDITIONAL INFORMATION:
    You can type a maximum of 16 digits.
    The contact center uses the extension number as a unique ID for announcements. When agents dial this number, they can hear an intercept tone.
  4. In Name, type the announcement name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  5. In Type, select one of the following:
    • Integ-mus: To add an announcement for Music on Hold.
    • Integ-rep: To add an integrated and repeated automatic announcement.
    • Integrated: To add a general, ACD, or vectoring announcement.
  6. In Description, type a short description for the announcement.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  7. To enable protected mode for the announcement, select Protected.
    ADDITIONAL INFORMATION:
    You cannot edit a protected announcement from the agent phone or file server.
  8. Click Permission Sets (COR) and select the permission set for the announcement from the CORs pane on the right.
    ADDITIONAL INFORMATION:
    You can configure permission sets on the System tab.
  9. In Upload Audio File, click Choose File and select the audio file.
    ADDITIONAL INFORMATION:
    The file must be in the .wav format and encoded with G.711.
  10. If you want to add a text that Avaya Contact Center – Extended Capacity converts to audio and reads to callers, click the TEXT TO SPEECH subtab and type the required phrase in the text box.
    ADDITIONAL INFORMATION:
    You can type a maximum of 300 Unicode characters.
  11. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the announcement configuration and redirects you to the Announcements screen.
Next steps
  • To configure Music on Hold, assign the created announcement to an agent profile or a skill.
  • To configure queue music, add announcement as the first vector step or assign the created announcement to a VDN.
Related links
Adding an ANNOUNCEMENT vector step
Adding agent profilesAdding VDNsAdding skills