Adding skills

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
To configure your contact center, you can add a skill and then assign it to an agent. You can add up to 15,000 skills.
  1. On the Configuration Server web portal, go to AdministrationContact CenterSkills.
  2. On the Skills page, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the Add Skill page.
  3. On the General tab, in the Skill Number field, type the skill number.
    ADDITIONAL INFORMATION:
    The value range is 1 through 15,000.
  4. In the Skill Name field, type the name of the skill.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  5. Specify the remaining fields on the General tab.
  6. Click the Advanced tab and specify the fields as required.
  7. Click the RONA Parameters tab and specify the fields as required.
  8. Click Commit.
    STEP RESULT:
    The Configuration Server saves the skill configuration and redirects you to the Skills page.
Related links
Skill configuration fields