Adding a STEPCNT variable

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Add a STEPCNT variable to determine if the Routing Core Server reroutes a call when the contact center reaches the step limit and prevents the contact center from dropping the call.
  1. On the Configuration Server web portal, go to AdministrationContact CenterVector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the variable configuration fields.
  3. In Name, type the variable name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 20 letters of the basic Latin script.
  4. In Type, select stepcnt.
  5. In Scope, select L(oсal).
  6. If you want to add one or several variables, in the top-left corner of the screen, click Add New.
  7. In Description, type a short description for the variable.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  8. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.
Related links
Vector variable overview
Vector routing table overviewVector overview