Editing announcement configuration

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Edit the configuration of announcements that you added. You can edit the configuration of only one announcement at a time. When you edit announcement configuration, you cannot modify the announcement extension. If you want to use a different extension, you must add a new announcement. You cannot edit protected announcements.
  1. On the Configuration Server web portal, go to AdministrationContact CenterAnnouncements.
  2. On the Announcements screen, select the required announcement.
  3. At the top-right corner of the screen, click the Edit icon.
    STEP RESULT:
    The Configuration Server displays the announcement configuration fields.
  4. Modify the required settings.
  5. If you want to add a text that Avaya Contact Center – Extended Capacity converts to audio and reads to callers, click the TEXT TO SPEECH subtab and type the required phrase in the text box.
    ADDITIONAL INFORMATION:
    You can type a maximum of 300 Unicode characters.
  6. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the announcement configuration and redirects you to the Announcements screen.
Related links
Adding announcements