Duplicating skill configuration

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Duplicate the created skill configuration to add more skills with a similar configuration to the contact center.
  1. On the Configuration Server web portal, go to AdministrationContact CenterSkills.
  2. On the Skills screen, select the required skill.
  3. At the top-right corner of the screen, click the Duplicate icon.
    STEP RESULT:
    The Configuration Server displays the skill configuration fields.
  4. On the General subtab, in Group Number, type a unique identifier for the new skill.
    ADDITIONAL INFORMATION:
    The value range is 1 through 15,000.
  5. In Group Name, type the new skill name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  6. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the skill configuration and redirects you to the Skills screen.