Extension

Phone extension number. You can type a maximum of 16 digits.

Name

The endpoint name displayed on the phone screen. You can type a maximum of 35 Unicode characters.

Password

Password for logging into the endpoint. You can type a maximum of 13 digits.

The minimum length of the agent's PIN depends on the Minimum Agent PIN Length value you configure on the Agent Profiles page. If you do not select a default agent profile for an agent, the minimum length of the agent's PIN is four digits.

General Options

Permission Sets (COR)

Permission set for the endpoint. You can select one of the permission sets from the CORs pane.

Coverage Path

Coverage path name. The Routing Core Server redirects calls to the coverage path when the agent is logged out from the phone or does not answer the call. You can select one of the coverage paths configured on the Coverage tab.

Auto Answer

Determines if the Auto Answer feature is enabled on the phone.

The options are the following:

For more information about the Auto Answer feature, see the features section in Avaya Contact Center – Extended Capacity Solution Description.

Voice Mail Number

Displays a voicemail number that the Routing Core Server uses for redirecting calls. The value displayed in this field depends on the voicemail server that you configured for the selected coverage path.

Profile

Assigns an agent profile to the endpoint. You can select one of the locations configured on the Agent Profiles page from the System menu.

Room

Sets a room number for the endpoint location. You can type Unicode characters.

Building

Identifies a building number. You can type Unicode characters.

Floor

Sets a floor number for the endpoint location. You can type Unicode characters.

Group ID

Assigns the Group ID to the endpoint. On Avaya Workplace Client, the Group ID also controls the Reason codes available to agents when they enter the Aux Work state or log out.

The valid values range from 0 to 999. The default value 0 indicates that you have not specified a Group ID. In that case, the endpoint takes the Group ID from the settings file or its administration page. If you enter a non-zero value, this value overrides the Group ID in the settings file or the previously entered value from the administration screen.

Bridge Call Alerting

Enables alerts for incoming calls on the bridged call appearance.

Max. Simultaneous Devices

Defines the maximum number of devices the user can log in with the same extension. The value range is 1 to 5. The default value is 1.

If the value is more than 1, you cannot configure the Agent Login feature button.

Block Enhanced Call Pickup Alerting

Disable to display the calling and called party information. A member can decide whether to pick up the call. When you press the call-pickup button, the phone displays the details of the incoming call.

Button Assignment

Sr. No.

The Configuration Server displays a serial number when you add a button. The serial number corresponds to the line number on the phone screen. You can edit the serial number to assign a feature to a specific button.

Button Assignment drop-down list

Assigns a specific feature that the agent can access by pressing the button. You can select a feature from the drop-down list. You can select the following features:

For more information about the features that you can assign, see the features section in Avaya Contact Center – Extended Capacity Solution Description.

Label Name

Sets a label for the button. You can type a maximum of 50 Unicode characters. If you do not assign a label, the phone automatically displays the selected feature name for the button.

Extension

Specifies an extension to monitor. You can type digits.

Tone

Sets the ringtone for call pickup alerting. This field is available if you select Call Pickup in the Button Assignment field.

The options are the following:

Ringer Type

Defines the number of times the pickup alert rings. This field is available if you select Call Pickup in the Button Assignment field.

The options are the following:

Profile Settings

Phone Screen on Calling

Determines if the phone displays the Phone screen when the agent goes off-hook or starts dialing.

The options are the following:

Dialing Option

Sets a dialing mode and determines if dialing starts immediately or if the agent needs to press the Call soft key to start a call.

The options are the following:

Headset Signaling

Defines a headset signaling profile.

The options are the following:

Audio Path

Sets the audio device used for incoming calls when the phone is on hook. If you enable the Auto Answer feature for the phone, the agent answers all the incoming calls through the selected audio device.

The options are the following:

Button Clicks

Activates the standard button click sound.

The options are the following:

Phone Screen

Sets the phone screen width.

The options are the following:

Background Logo

Defines a customized background logo. You can type a file name of one of the images uploaded to the file server. For example, sunset1.jpg.

If no image is defined, the phone displays the default Avaya logo.

Personalized Ringing

Sets a personalized ringtone for an incoming call.

The options are the following:

User Preferred Language

Sets the preferred menu and entry language on the phone. You can select one of the available languages from the drop-down list.

In Avaya Contact Center – Extended Capacity Release 10.0 supports only the English language.

Time Format

Determines the time format to display on the phone screen.

The options are the following:

Redial

Determines if the phone automatically dials the last dialed number or displays a list of dialed numbers when the agent presses Redial.

The options are the following:

Internal Call CDR

Sets the internal CDR parameters for the endpoint.

The options are the following:

When you enable CDR on the endpoint, it overrides the agent and the station profile configuration. To enable the Use Profile Settings option on the Global Configuration page, ensure that the endpoint CDR setting is set to Use Profile. The agent profile configuration overrides the station profile configuration.