Adding an AGENT variable

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
Add an AGENT variable to store the login ID of the last agent who handles the call before the post-call survey. Later, you can assign the agent login ID to an ASAIUUI variable using the set vector step. For example, set A = B SEL 7 assigns 7 rightmost digits of the agent login ID stored in the AGENT variable B to the ASAIUUI variable A.
  1. On the Configuration Server web portal, go to AdministrationContact CenterVector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the variable configuration fields.
  3. In Name, type the variable name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 20 letters of the basic Latin script.
  4. In Type, select agent.
  5. In Description, type a short description for the variable.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  6. If you want to add one or several variables, in the top-left corner of the screen, click Add New.
  7. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.
Related links
Vector routing table overviewVector overview
Adding a SET vector step