Enabling a zip tone after a VDN of Origin Announcement

Last Updated : Sep 18, 2026 |
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By default, the agent can hear a zip tone when the Routing Core Server connects the next call in the queue to the agent phone. If the VDN of Origin Announcement (VOA) is configured, the agent can hear the corresponding notification after the zip tone. You can enable a second zip tone after playing a VOA to notify agents of the call start. You can configure the second zip tone only for auto-answered calls.
  1. On the Configuration Server web portal, go to AdministrationParametersGlobal Configurations.
  2. On the Global Configurations page, click Hear Zip Tone following VOA?.
    ADDITIONAL INFORMATION:
    Configuration Server displays the Add New Global Config pane on the right.
  3. Select Enabled.
  4. At the top-right corner of the page, click Save.
    STEP RESULT:
    Configuration Server displays the updated configurations on the Global Configurations page.