Exporting agent configuration

Last Updated : Sep 18, 2026 |
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From the Agents screen, export all agent configuration data in the .xlsx format. You can use the exported data to migrate agents to another ACD.
  1. On the Configuration Server web portal, go to AdministrationContact CenterAgents.
  2. At the top-right corner of the screen, click the Export icon and click Export in Excel.
    STEP RESULT:
    The Configuration Server downloads the agent configuration spreadsheet.