Importing journey profiles

Last Updated : Sep 18, 2026 |
Prolog information
Metadata
Keywords:
You can use a configuration spreadsheet to import a group of journey profiles to the contact center. You can add new journey profiles to the contact center or update the configuration of a group of existing journey profiles.
To edit the configuration of a group of journey profiles, you can fill in the configuration spreadsheet with existing journey profile names. When you upload the spreadsheet, Configuration Server updates the configuration of journey profiles with matching names.
Before you begin
Ensure that you downloaded a journey profile configuration template from the Customer Journey Profiles page and filled it in with your configuration details.
  1. On the Configuration Server web portal, go to AdministrationCustomer JourneyJourney Profile.
  2. At the top-right corner of the Customer Journey Profiles page, click the More icon and select Import CJProfile.
  3. In the new window, browse to the folder to select the filled-in configuration template.
    STEP RESULT:
    The configuration template is in the .xlsx format.
  4. In the confirmation window, click Yes.
    STEP RESULT:
    Configuration Server imports the journey profile configuration data to the contact center.