Adding logout reason codes

Last Updated : Sep 18, 2026 |
Prolog information
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Keywords:
Add up to 9 reason codes to log out of endpoints. You can determine how agents enter the configured logout reason codes on the Agents screen of the Contact Center tab.
  1. On the Configuration Server web portal, go to AdministrationContact CenterReason Codes.
  2. Click the Logout Reason Codes subtab.
  3. At the top-right corner of the screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the logout reason code configuration fields.
  4. On the top half of the screen, in Code, type the logout reason code number.
    ADDITIONAL INFORMATION:
    You can type a digit from 1 to 9. The contact center uses the reason code 0 as a default system value.
  5. In Name, type the logout reason code name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  6. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the logout reason code configuration and redirects you to the Logout Reason Codes screen.