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Administering Avaya Contact Center – Extended Capacity
Adding an ADJUNCT vector step
Add an adjunct vector step to request a routing destination from an adjunct connected to Application Enablement Services. Avaya Contact Center – Extended Capacity provides the caller information in the Adjunct Route Request message. An ASAI adjunct typically uses the dialed number, caller or billing number, or digits obtained by the collect step to access the caller information and to determine call routing destination. An adjunct specified in the adjunct step can route a call to an internal or external number, a VDN, or a specific agent. The adjunct can also set the call queuing priority.
The step that follows the adjunct step determines the time during which the contact center waits for the ASAI adjunct to reply with a routing destination. You must always include a wait-time or announcement step after an adjunct step. If you do not add a wait-time or announcement step, the contact center skips the adjunct step.
- On the Configuration Server web portal, go to .
- At the top-right corner of the Vectors screen, click
.
STEP RESULT:The Configuration Server displays the vector configuration fields. - On the top half of the screen, configure the required fields.
- On the bottom half of the screen, in the drop-down box on the left of the row, select adjunct.
- In routing link, do one of the following:
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Select a VDN or vector variable that contains the CTI link number.
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Type the CTI link number and select Select "<link number>".You can type a value from 1 to 64.
ADDITIONAL INFORMATION:The contact center uses the CTI link to send the required routing message to the AE Services adjunct. -
- Configure the required vector steps.
- At the top-right corner of the screen, click Commit.
STEP RESULT:The Configuration Server saves the vector configuration and redirects you to the Vectors screen.