You can configure logout reason codes that agents use to log out of endpoints. Depending on the configuration, the contact center prompts or enforces the agent to enter a reason code for logging out. When an agent does not enter a reason code, the contact center stores a default code of zero.

On the Logout Reason Codes screen, you can add, edit, and delete logout reason codes. You can also manage reason code configuration when adding agent profiles and configuring agents.