Deleting skills

Last Updated : Sep 18, 2026 |
Prolog information
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Delete one or several skills at a time. The Configuration Server removes the deleted skills from the contact center, and you cannot restore the skill configuration.
  1. On the Configuration Server web portal, go to AdministrationContact CenterSkills.
  2. On the Skills screen, select one or several skills.
  3. To select all skills, select the check box next to Group Number.
  4. At the top-right corner of the page, click the Delete icon.
  5. In the confirmation window, click Yes.
    STEP RESULT:
    The Configuration Server removes the selected skills from the contact center.