Adding a QUEUE-TO SKILL vector step

Last Updated : Sep 18, 2026 |
Prolog information
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Keywords:
Add a queue-to skill vector step to queue the call to a specific skill and assign a queuing priority level to the call. When the call enters a queue, the queue-to step does not provide audible feedback to the caller. Other vector steps can provide wait treatment for calls in the queue.
You can queue the call to up to three skills. A call remains in the queue until a disconnect, busy, or route-to step terminates vector processing.
  1. On the Configuration Server web portal, go to AdministrationContact CenterVectors.
  2. At the top-right corner of the Vectors screen, click the Add icon.
    STEP RESULT:
    The Configuration Server displays the vector configuration fields.
  3. On the top half of the screen, configure the required fields.
  4. On the bottom half of the screen, in the drop-down box on the left of the row, select queue-to.
  5. In the next drop-down box, select skill.
  6. In the next drop-down box, select the required skill to which you need to queue the call.
  7. In pri, select the queuing priority for the call.
  8. In if, select the condition against which you need to verify the threshold value.
  9. In the drop-down box on the right of the row, type the threshold value for the condition.
    ADDITIONAL INFORMATION:
    You can type digits. The value range depends on the selected condition. If the specified skill meets the condition threshold, Avaya Contact Center – Extended Capacity routes the call to the skill queue.
  10. Configure the required vector steps.
  11. At the top-right corner of the screen, click Commit.
    STEP RESULT:
    The Configuration Server saves the vector configuration and redirects you to the Vectors screen.
Related links
Adding vectors