Specify a default permission set that agents and supervisors have for processing calls outside of the organization. A permission set is a collection of settings that allow agents and supervisors to access various features. You can select a different permission set when configuring agents, endpoints, vectors, and VDNs.
On the Configuration Server web portal, go to AdministrationParametersGlobal Configurations.
On the Global Configurations page, click COR applied to external users.
ADDITIONAL INFORMATION:
Configuration Server displays the Add New Global Config pane on the right.
In Permission Sets (COR), select a permission set.
ADDITIONAL INFORMATION:
You can configure permission sets on the Permission Sets (COR) page of the System tab.
At the top-right corner of the page, click Save.
STEP RESULT:
Configuration Server displays the saved configuration on the Global Configurations page.
