Add an ANI variable to collect caller’s phone number details. The Routing Core Server can route calls based on the caller’s area code, prefix, or suffix.
On the Configuration Server web portal, go to AdministrationContact CenterVector Variables.
At the top-right corner of the Vector Variables screen, click .
STEP RESULT:
The Configuration Server displays the variable configuration fields.
In Name, type the variable name.
ADDITIONAL INFORMATION:
You can type a maximum of 20 letters of the basic Latin script.
In Type, select ani.
In Scope, select L(oсal).
In Max Length, type a maximum value string length.
ADDITIONAL INFORMATION:
You can type a value from 1 to 16. The specified length must equal the string length from the start position to the end of the string.
In Start, specify a start position for the variable string.
ADDITIONAL INFORMATION:
You can type a value from 1 to 16.
In Description, type a short description for the variable.
ADDITIONAL INFORMATION:
You can type a maximum of 50 Unicode characters.
If you want to add one or several variables, in the top-left corner of the screen, click Add New.
At the top-right corner of the screen, click Commit.
STEP RESULT:
The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.