Deleting logout reason codes

Last Updated : Sep 18, 2026 |
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Delete one or several logout reason codes at a time. The Configuration Server removes the deleted logout reason codes from the contact center, and you cannot restore the logout reason code configuration.
  1. On the Configuration Server web portal, go to AdministrationContact CenterReason Codes.
  2. Click the Logout Reason Codes subtab.
  3. Select one or several logout reason codes.
  4. To select all logout reason codes, select the check box next to Code.
  5. At the top-right corner of the page, click the Delete icon.
  6. In the confirmation window, click Yes.
    STEP RESULT:
    The Configuration Server removes the selected logout reason codes data from the contact center.