Duplicating coverage answer group configuration

Last Updated : Sep 18, 2026 |
Prolog information
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Duplicate the created coverage answer group configuration to add more groups with a similar configuration to the contact center.
  1. On the Configuration Server web portal, go to AdministrationCoverageCoverage Answer Groups.
  2. On the Coverage Answer Group page, select the required coverage answer group.
  3. At the top-right corner of the page, click the Duplicate icon.
    STEP RESULT:
    Configuration Server displays the coverage answer group configuration fields.
  4. On the Add Coverage Answer Group page, in the Group Number field, type the coverage answer group identifier.
    ADDITIONAL INFORMATION:
    You can type a number from 1 to 9,999.
  5. In the Name field, type the coverage answer group name.
    ADDITIONAL INFORMATION:
    You can type a maximum of 35 Unicode characters.
  6. In the Description field, type the coverage answer group description.
    ADDITIONAL INFORMATION:
    You can type a maximum of 50 Unicode characters.
  7. Click ADD.
    STEP RESULT:
    Configuration Server displays the Extensions pane on the right.
  8. On the Extensions pane, select the extensions of the agents to add to the coverage answer group.
  9. Click SAVE.
  10. At the top-right corner of the page, click Commit.
    STEP RESULT:
    Configuration Server saves the coverage answer group configuration and redirects you to the Coverage Answer Group page.