Viewing agent configuration

Last Updated : Sep 18, 2026 |
Prolog information
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Keywords:
View the created agent to get a detailed information about the configuration. You can view the configuration of only one agent at a time.
  1. On the Configuration Server web portal, go to AdministrationContact CenterAgents.
  2. On the Agents screen, select the required agent.
  3. At the top-right corner of the screen, click the View icon.
    STEP RESULT:
    The Configuration Server displays the agent configuration fields. You can click the Edit icon to edit the configuration.
Related links
Editing agent configuration