The following table lists the conditions against which you can check the skill queue:
|
Condition
|
Description
|
|
available-agents
|
Number of available agents is greater than the threshold value. The value range is 0 through 30,000.
|
|
calls-queued
|
Number of calls queued for a specified priority level or higher is less than the threshold value. The value range is 0 through 75,000.
|
|
expected-wait
|
The expected wait time is less than the threshold value. The value range is 0 through 9,999 seconds.
|
|
oldest-call-wait
|
The oldest call waiting in a queue at the specified priority level or higher is waiting less than the threshold value. The value range is 0 through 999 seconds.
|
|
rolling-asa
|
The current average speed of answer is less than the threshold value. The value range is 0 through 999 seconds.
|
|
staffed-agents
|
Number of logged-in agents is greater than the threshold value. The value range is 0 through 30,000.
|
|
unconditionally
|
The Routing Core Server puts the call in a queue without checking a condition.
|
|
wait-improved
|
The expected wait time for subsequent calls in the queue is reduced by more than the threshold value after the Routing Core Server queues the current call. The value range is from 0 to 9,999 seconds.
|
