The Routing Core Configuration Server (Configuration Server) is a web-based management platform that you can use for migrating data from your previous contact center and administering Avaya Contact Center – Extended Capacity. You can access the Configuration Server web portal both from a public network and your intranet.
On the Configuration Server web portal, you can perform the following administrative tasks:
-
Import data of your previous contact center to Avaya Contact Center – Extended Capacity.
-
Manage contact center objects, such as skills, agents, and endpoints.
-
Configure vectors, VDNs, and variables for call routing.
-
Set up working hours and holidays for your contact center.
-
Configure a dial plan for processing dialed numbers and agent login IDs.
-
Set up links to Application Enablement Services and Avaya Call Management System.
-
Manage network configuration.
