Call Steal

Last Updated : Dec 21, 2023 |

This function allows a user to seize a call answered or ringing on another extension. This function can be used with or without a specified user target.

  • If the target has multiple alerting calls, the function steals the longest waiting call.

  • If the target has a connected call and no altering calls, the function steals the connected call. This is subject to the Can Intrude setting of the Call Steal user and the Cannot Be Intruded setting of the target.

  • If no target is specified, the function attempts to reclaim the user's last ringing or transferred call if it has not been answered or gone to voicemail.

  • Stealing a video call changes the call to an audio call.

  • R11.1 FP2 SP4 and higher: The shortcode for this feature can be used with the user's own extension number. That enables twinned and simultaneous device users to move a connected call from another one of their devices. This usage ignores the user's privacy and intrusion settings.

Details

  • Action: Advanced | Call | Call Steal.

  • Action Data:

    • User number or blank for last call transferred.

  • Default Label: Aquir or Aquire.

  • Toggles: No.

  • Status Indication: No.

  • User Admin: No.

  • Phone Support: Note that support for particular phone models is also dependent on the system software level.

    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.

    • 1400 Series and 1600 Series.

    • M-Series and T-Series.