Hot Desking

Last Updated : Mar 30, 2023 |

Hot desking allows users to log in at another phone. Their incoming calls are rerouted to that phone and their user settings are applied to that phone. There are a number of setting and features which affect logging in and out of system phones.

To hot desk, a user must be assigned a Login Code (User > Telephony > Supervisor Settings) in the system configuration.

By default, each system extension has an Base Extension setting. This associates the extension with the user who has the matching Extension settings as being that extension's default associated user.  

  • By leaving the Base Extension setting for an extension blank, it is possible to have an extension with no default associated user. This is only supported for non-IP/CTI extensions. Extensions in this state use the settings of a special user named NoUser. On suitable phones the display may show NoUser.

  • You can create users whose Extension directory number is not associated with any physical extension. These users must have a log in code in order to log in at a phone when they need to make or receive calls. In this way the system can support more users than it has physical extensions.

  • Remote extensions must have an associated default user who is logged in. That user's user profile establishes the extension's right to operate as a remote extension. Any other user logging in over the default user must also have a user profile that allows remote extension usage.