AVAYA DOCUMENTATION CENTER
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Administering Avaya IP Office using Manager
Configuring User Rights
For most settings in a user rights template, the adjacent drop down list is used to indicate whether the setting is part of the template or not. The drop down options are:
Apply User Rights Value Apply the value set in the user rights template to all users associated with the template.
The matching user setting is grayed out and displays a
lock symbol.Users attempting to change the settings using short codes receive inaccessible tone.
Not Part of User Rights Ignore the user rights template setting.
Default User Rights
For defaulted systems, the following user rights are created as a part of the default configuration. Fields not listed are not part of the user rights.
Note:
When a user logs in as a Outbound Contact Express agent, the Outdialer user rights are automatically applied. When the agent logs out, the previous user rights are applied.
= Set to On. 
= Set to Off. – = Not part of the user rights.
User Rights |
IP Hard Phone |
Mailbox |
Paging |
Outdialer |
|---|---|---|---|---|
Priority |
|
|
|
|
Voicemail |
– |
|
– |
|
Voicemail Ringback |
|
|
– |
|
Outgoing Call Bar |
|
|
|
|
No Answer Time |
|
|
|
0 |
Transfer Return Time |
|
|
|
0 |
Individual Coverage Time |
|
|
|
10 |
Busy on Held |
|
– |
– |
|
Call Waiting |
|
|
|
|
Can Intrude |
|
|
|
|
Cannot be Intruded |
|
|
|
|
Deny Auto Intercom Calls |
– |
– |
– |
|
Enable Inhibit Off-Switch Forward/Transfer |
– |
– |
– |
|
Enable Outgoing Call Bar |
– |
– |
– |
|
Centralized Logging |
– |
– |
– |
|
Force Login |
– |
– |
– |
|
Force Account Code |
|
|
|
|
Button Programming |
1: a= 2: b= 3: c= 6: Dial *17 |
|
– |
1: a= 2: b= 3: Supervisor 4: Extn Logout |
User Rights |
Call Center Agent |
Boss |
Application |
Default |
|---|---|---|---|---|
Priority |
|
|
|
|
Voicemail |
– |
– |
– |
– |
Voicemail Ringback |
|
|
|
|
Outgoing Call Bar |
|
|
|
|
No Answer Time |
|
|
|
|
Transfer Return Time |
|
|
|
|
Individual Coverage Time |
|
|
|
|
Busy on Held |
|
|
|
|
Call Waiting |
|
|
|
|
Can Intrude |
|
|
|
|
Cannot be Intruded |
|
|
|
|
Deny Auto Intercom Calls |
– |
– |
– |
– |
Enable Inhibit Off-Switch Forward/Transfer |
– |
– |
– |
– |
Enable Outgoing Call Bar |
– |
– |
– |
– |
Centralized Logging |
– |
– |
– |
– |
Force Login |
|
– |
– |
– |
Force Account Code |
|
|
|
|
Button Programming |
1: a= 2: b= 4: HGEna 5: DNDOn 6: Busy |
1: a= 2: b= 3: c= 6: DNDOn 7: Dial *17 |
|
1: a= 2: b= 3: c= |